Administrator to the Network Model of Care

Job description

Job responsibilities

1. To undertake the typing of electronic patient record notes (EPR),

and associated correspondence of varied medical terminology, efficiently and accurately through audio word processing or copy typing. This work involves a significant use of the Trusts computer systems, SF4, Lorenzo, EPR, Big Hand, Bluespier and Word Microsoft Office. Dispatch letters to GPs and community teams.

2. Close liaison with outreach team to ensure efficient data entry on national spinal injuries database.

3. To support Outreach team with organising of educational events.

4. To populate excel spreadsheet for surveillance nurse activity and provide weekly forward look.

5. To support the outreach/surveillance team providing weekly updates for patients waiting for inpatient pressure ulcer management, to check all is in place for admission and arrange transport for admissions (pressure ulcer patients).

6. Prioritise own work schedule as required.

7. To take minutes of meetings relating to network model of care and surveillance nurse team.

8. Listen, analyse and respond to queries via telephone, e-mail and face to face contact from clinical and non-clinical NHS staff, patients, relatives and the general public in an articulate and sympathetic manner exercising ones own judgement effectively and efficiently as to when action is required and safe guarding patient confidentiality. To record as necessary queries on to the EPR system and pass to Nurse Consultant and/or Outreach team.

9. Show sympathy and empathy when dealing with anxious and distressed patients and relatives.

10. To direct telephone calls appropriately and to provide external callers with the correct information regarding appropriate referrals.

11. The ability to deal with difficult people and challenging situations.

12. Maintain all patients demographics, ensuring details are up to date and if necessary contacting the patient or GP to ensure demographics are accurate and complete thus meeting information Governance and Data Quality Standards and preventing DNAs.

13. Maintain staff demographics and assist with administration relating to staff records.

14. Inputting audit data.

15. The use of photocopying handling skills to reproduce documents as required.

16. Monitor stationary supplies within the section and identify faulty equipment notifying appropriate personnel.

17. To keep a record of interesting cases identified by the Nurse Consultant for auditing and research purposes.

18. To ensure any patient/personal information is disposed of in the correct Data-Shred waste bins provided.

19. Ensure that Health & Safety issues are brought to the attention of the Patient Access Manager or HCR Team Leader.

20. Achieve departmental objectives following Trust policies, Government guidelines and protocols.

21. To adhere to the Data Protection Act at all times

Person Specification

Qualifications/Training

Essential

• Understanding of Microsoft Office/Competent in use of ICT.
• Educated to minimum 3 GCSE's grade 9-4
• NVQ level 3 or equivalent experience

Desirable

• Some NHS or healthcare administration experience ECDL
• Audio typing
• Touch typing
• Significant experience working in an office setting

Experience

Essential

• Microsoft office computer software
• Experience of decision making within a fast paced environment
• Experience of collaborative working with colleagues from varying disciplines.

Desirable

• Reception/formal office experience
• Team working experience

Skills and Competencies

Essential

• The ability to work confidently using own initiative.
• Excellent written and verbal communication skills.
• Able to prioritise and respond to sudden change.
• Numeracy proficient.
• Strong interpersonal skills
• Self motivated to achieve high standards of work
• Ability to focus on work tasks in a busy environment.
• A professional level of communication skills, including a pleasant and courteous telephone manner.
• Good time management.
• Team worker.
• Able to maintain confidentiality and respond to queries in a sensitive manner
• Proactive in anticipating issues and escalating to appropriate manager.

Desirable

• The ability to prioritise and organise workloads to meet business requirements and customer demands.

Knowledge (including specialist or technical knowledge required)

Essential

• Knowledge of Microsoft Office/competent in use of IC
• Knowledge of health and safety in the workplace.

Desirable

• Knowledge of NHS Policies
• Knowledge of hospital computer systems

Personal Qualities & Trust Values

Essential

• A smart appearance and present a professional appearance at all times.
• The drive and energy to ensure a quality service is provided.
• To be aware of the impact of discriminatory behaviour.
• To exemplify the Trust Values: Friendly - patients, colleagues, public are always put at ease and made welcome Excellence - ensure the care we deliver has great outcomes for patients Caring - put the patient first and be considerate of their needs Professional - apply high professional standards to your role Respect - for patients and each other

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

Robert Jones & Agnes Hunt Orthopeadic Hospital Trust

Twmpath

Oswestry

SY10 7AG

Employer's website

https://www.rjah.nhs.uk/ (Opens in a new tab)