Ward clerk

Job description

Job responsibilities

Verbally welcome new patients onto the ward, admitting patients and checking details are correct electronically on the Trust PAS (Patient Administration System).

Use the Trust computer systems i.e. PAS (Patient Administration System), EPR, (Electronic Patient Record) E-mail, Microsoft Word and Excel. Registration of patients, inputting and collecting data, distributing this information to relevant personnel and acting upon the information received. This may also involve the use of a photocopier and fax machines.

Retrieve patient information such as notes, X-rays scan reports etc. from within the Trust and external agencies. Notes and laboratory reports will be filed in accordance to CNST (Clinical Negligence Scheme for Trusts) standards. Preparing sets of notes for the Multidisciplinary team, for admissions, ward rounds and outpatients. Ensuring appropriate levels of documentation are available i.e. addressograph labels. On discharge check all notes and charts are filed correctly in patient records, ensuring discharge summaries are complete and notes are sent to appropriate destination. This may involve walking long distances on a regular basis between departments and a degree of physical effort is required. Manual handling training is mandatory on an annual basis.

Verbally, telephone and electronically communicate with estates department for maintenance repairs within department.

Organising meals for patients and canceling as appropriate, communicating with kitchen staff/dietician to ensure dietary requirements are satisfied.

In accordance with hospital Trust Guidelines, order and confirm patient transport at the request of the nurse in charge, prior to a patients discharge or other hospital appointment complete transport and ambulance forms

Sort and distribute mail and re-address if necessary.

To be accountable for own practice, and take every reasonable opportunity to sustain and improve knowledge and professional competence.

Attend annual mandatory/statutory training to ensure adherence to Trust policies and current legislation.

Attend relevant in house training sessions that are pertinent to own clinical practice, in order to enhance knowledge and skills.

To assist in the creation of a good working atmosphere.

Assist team members in the maintenance and control of stock/equipment, which may include ordering, collecting, and delivering items between departments.

Order stationery and equipment on the ORACLE and inform the Ward Manager / nurse in charge when ready for authorization and chase up as necessary.

Maintains a working environment that enhances and promotes the health and safety of patients and staff and all visitors to the area.

Assist in the data collection for audit purposes, categorise if necessary and send to appropriate destination either verbally, electronically or by telephone.

Ensure adherence to Trust policies, procedures, guidelines and current legislation.

Maintaining good interpersonal relationships with clients and relatives whilst maintaining confidentiality/sensitivity, working closely with all members of the multidisciplinary team.

Communicating with external agencies..

Answering telephone and helping with any queries regarding patients and relaying messages to ward staff, doctors and patients. Dealing with calls from patients, relatives who may be aggressive or distressed and refer as appropriate.

Communicate/interact between departments within the Trust and external organisations, to arrange times for patients to undertake investigations and keeping the senior nurse informed of progress at all times.

Person Specification

ATTAINMENTS Specific job training, relevant work experience, specific qualifications.

Essential

• Evidence of computer skilss

Desirable

• NVQ Level 2 business/admin
• NVQ 2 in customer care

MENTAL ATTRIBUTES Level of general intelligence, verbal and numerical ability.

Essential

• Demonstrate clear communication skills

DISPOSITION How acceptable to other members of department? Capacity to lead, dependability.

Essential

• Be able to work as part of a team
• Demonstrate dependability and flexibility

APTITUDES

Essential

• Be able to multi task
• Manage own workload and prioritse effectively
• Smart , professional appearance

CIRCUMSTANCES

Essential

• Must be able to work between the hours of 8am and 6pm depending on service requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

RJAH

Tympath Lane

Gobowen

SY10 7AG

Employer's website

https://www.rjah.nhs.uk/ (Opens in a new tab)