The Shrewsbury and Telford Hospital NHS Trust

Ophthalmology Business Administration Assistant Apprentice

The closing date is 28 April 2026

Job summary

An exciting opportunity has arisen to join our Ophthalmology Administration Team at The Royal Shrewsbury Hospital as a Level 3 Business Administrator Apprentice. This is a fantastic chance to begin or develop your career in healthcare administration while gaining valuable experience in a busy, supportive clinical environment.

To be eligible for the apprenticeship programme, you must meet the minimum entry requirements set by the training provider. This includes a minimum of four GCSEs (or equivalent) at grades A-D / 9-4*, including Maths and English Language. Please click on the following link for full eligibility requirements -

Apprenticeship funding rules and assessment plan guidance, 2025 to 2026 - GOV.UK

As part of this role, you will receive full support, training, and guidance to successfully achieve the Level 3 Business Administrator Apprenticeship, helping you build strong administrative, organisational, and communication skills that will support your future career.

Main duties of the job

The post holder is to work within the Head & Neck and Ophthalmology department and provide an administrative support service for the Medical/Support Secretaries and Co-ordination team, helping to prioritise work to ensure deadlines are met. Induction Training to be given in the Department.

Develop and maintain effective communication skills to ensure a high quality service is provided when liaising with patients, GP's and all other internal and external contacts.

To maintain good communication with health professionals and other groups within the Trust to ensure that patients receive appropriate and timely care.

About us

Our Poppy's Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Details

Date posted

14 April 2026

Pay scheme

Other

Salary

£14,722 a year per annum / pro rata

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

223-OBA-311

Job locations

Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ


Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Qualifications

Essential

  • Minimum of 4 GCSE's or equivalent A* - D (9 - 4) (this must include Maths and English Language or equivalent)
  • Must meet the minimum requirements of training provider for access to the apprenticeship programme

Desirable

  • BTEC/Level 2 qualification in Business Administration
  • ECDL/CLAIT/GCSE or equivalent.
  • Formal typing / word processing qualification

Experience

Desirable

  • Work Experience in an administrative workplace
  • Experience of team working this could be at school/college
  • Experience of liaising with the public on the telephone and face to face

Knowledge

Essential

  • Basic working knowledge of Microsoft Word, Excel and Outlook.

Desirable

  • Knowledge of administrative working processes and procedures
  • Knowledge of the Data Protection Act and Confidentiality
Person Specification

Qualifications

Essential

  • Minimum of 4 GCSE's or equivalent A* - D (9 - 4) (this must include Maths and English Language or equivalent)
  • Must meet the minimum requirements of training provider for access to the apprenticeship programme

Desirable

  • BTEC/Level 2 qualification in Business Administration
  • ECDL/CLAIT/GCSE or equivalent.
  • Formal typing / word processing qualification

Experience

Desirable

  • Work Experience in an administrative workplace
  • Experience of team working this could be at school/college
  • Experience of liaising with the public on the telephone and face to face

Knowledge

Essential

  • Basic working knowledge of Microsoft Word, Excel and Outlook.

Desirable

  • Knowledge of administrative working processes and procedures
  • Knowledge of the Data Protection Act and Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ


Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ


Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Medical Secretary Supervisor

Maria Hazell

maria.hazell2@nhs.net

01743261000

Details

Date posted

14 April 2026

Pay scheme

Other

Salary

£14,722 a year per annum / pro rata

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

223-OBA-311

Job locations

Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ


Supporting documents

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