Service Manager
The closing date is 06 April 2026
Job summary
The post holder is responsible for supporting the Operational Manager in the management of the business activities of the Centre, to ensure delivery of its strategic and operational objectives in line with the Operational Plan.
To work closely with the Clinical and Scientific Leaders for services in the Pathology Centre. The Service Manager will support all areas within Pathology and will be responsible for supporting the senior Pathology Leadership Team in the management of the business activities of their respective service areas.
The post holder will work closely with the Operational Manager to ensure efficient and effective management of all resources in order to deliver safe, high quality, and effective services in an environment of continuous improvement.
The post holder will take operational management responsibility for Specimen Reception, Stores, and (non-patient) Transport within the Pathology Centre.
The post holder will work with other Centres and Divisions, as required, to deliver the Trust's overall strategic objectives, ensuring that the patient care and experience is a key priority.
Main duties of the job
To manage and maintain performance management systems to support delivery of the Operational Plan for the service area.
Through the analysis and interpretation of a wide range of complex information, to continuously monitor clinical and financial performance.
To ensure that all information relating to the activity within the area of responsibility is recorded accurately and in a timely manner to enable performance to be continuously monitored.
To work closely with colleagues in the Finance, Procurement, Business Intelligence, and HR functions to ensure that relevant and accurate information regarding the Centre's activity and performance is available.
To ensure that relevant information on activity and performance is disseminated as appropriate throughout the area of responsibility to support effective decision-making.
To identify and address areas of concern, discuss and offer options for improvement and, with support, implement change where required.
About us
The Department of Pathology is a dynamic, innovation-driven service at the heart of patient care. Our team of highly skilled scientists, clinicians, and technical specialists delivers fast, accurate diagnostic insights that guide treatment decisions and improve outcomes every day. With state-of-the-art laboratories, a commitment to research and education, and a culture built on precision and compassion, we provide an essential foundation for safe, effective healthcare. Whether supporting routine testing or complex specialist investigations, we are dedicated to excellence in everything we do.
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
Details
Date posted
23 March 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£38,682 to £46,580 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
223-PSM-234
Job locations
The Royal Shrewsbury Hospital
Mytton Oak Road
Shrewsbury
SY3 8XQ
Employer details
Employer name
The Shrewsbury and Telford Hospital NHS Trust
Address
The Royal Shrewsbury Hospital
Mytton Oak Road
Shrewsbury
SY3 8XQ
Employer's website
http://www.sath.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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