The Shrewsbury and Telford Hospital NHS Trust

Ward Clerk

The closing date is 23 February 2026

Job summary

This is an exciting opportunity for an individual to play a key role in delivering a high quality service at The Shrewsbury and Telford Hospital NHS Trust. The NHS is a well-respected and globally recognised employer. Patient access is the ideal place to work if you are looking for a career working within the Trust.

Possession of GCSE qualifications of grade 4 or above in English Language and Maths or equivalent, along with a good supporting education are all essential. Customer Serviceor Business Administration NVQ's aredesirable. However the Trust will offer the opportunity forthe successful applicant to gain these qualifications within their job role.

Previous administrative experience including previous Booking or Appointment experience would be beneficial. Working knowledge of using Microsoft Office applications, an understanding of data protection and maintaining strict confidentiality in the healthcare setting are all essential, together with excellent organisational and communication skills, flexibility, good time management and the ability to work as part of the team.

Main duties of the job

Based in a day unit the department is responsible for managing the bookings of patients from emergency department, take direct referrals from GP.

The successful post holder will work closely with managers and staff at all levels to help develop and maintain a high quality Patient Access Service. The post holder will be working within the busy Booking and Scheduling Department based at The Royal Shrewsbury Hospital or William Farr House.

The successful applicant will be a strong team player, highly organised with the ability to manage their own workload as well as being flexible enough to support colleagues.

About us

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Date posted

09 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

223-WCC-076

Job locations

The Princess Royal Hospital, Telford

Apley Castle

Telford

TF1 6TF

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Knowledge

Essential

An understanding of the requirements of the role

Desirable

Knowledge of hospital administration system

Qualifications

Essential

Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration

Experience

Essential

Basic Computer skills

Desirable

Qualification in word processing / IT skills
Customer Care Experience

Communication skills

Essential

Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.

Judgement

Essential

Demonstrate effective time management skills
Ability to prioritise and manage own workload to meet service demands

Person Specification

Knowledge

Essential

An understanding of the requirements of the role

Desirable

Knowledge of hospital administration system

Qualifications

Essential

Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration

Experience

Essential

Basic Computer skills

Desirable

Qualification in word processing / IT skills
Customer Care Experience

Communication skills

Essential

Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.

Judgement

Essential

Demonstrate effective time management skills
Ability to prioritise and manage own workload to meet service demands

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Princess Royal Hospital, Telford

Apley Castle

Telford

TF1 6TF

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Princess Royal Hospital, Telford

Apley Castle

Telford

TF1 6TF

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)