Complex Discharge Facilitator
The closing date is 23 February 2026
Job summary
An exciting opportunity has arisen for an experienced individual to join our Care Transfer Hub as a Complex Discharge Facilitator. Are you passionate about ensuring patients are in the right place and supported to the right pathway?
We are offering an exciting opportunity for a motivated individual to work within the Care Transfer Hub at the Shrewsbury and Telford Hospital Trust. The team is expanding, and this is an ideal opportunity to be involved in the transformation of the service and work with the existing skilled team in the specialist field of Complex Discharge.
We are therefore seeking a keen individual with a 'can-do' attitude who can work alongside the Integrated Health and Social teams and the Ward Teams to progress the patient's journey. Extensive knowledge and experience with Microsoft Excel is essential to meet the demands of the service with regards to numerous reports that are required daily.
The service operates 08:00-20:00, 7 days a week, this post includes bank holidays and weekend working.
Main duties of the job
Inform ward-based Patient Journey Facilitators and Ward Co-Ordinators of updates and relevant information to ensure patients are discharged in a safe and timely manner.
Whilst this is primarily an office-based role, you would be expected to work on the wards to support ward-based Patient Journey Facilitators as and when the service demands.
Daily update of database with regards to the failed discharges across both sites.
Actively seeking to ensure that all patients are managed through their pathway. Where this is not likely to be met; to proactively take steps to ensure that patient'sinvestigation and treatment schedules are brought back within target.
To understand the pathway of each individual patient on the Complex Worklist; monitoring their progress and ensuring timely intervention is achieved.
About us
The Care Transfer Hub is spread across The Royal Shrewsbury Hospital and The Princess Royal Hospital, Telford. We are a large team including social and health care professionals, administration support and community teams.
We are dedicated to ensuring patients that require care and support upon discharge are discharged to the right place at the right time.
Details
Date posted
09 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum/pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
223-CDF-145
Job locations
The Royal Shrewsbury Hospital
Block 31, Old Medical Records Offices
Mytton Oak Road, Shrewsbury
SY3 8XQ
Employer details
Employer name
The Shrewsbury and Telford Hospital NHS Trust
Address
The Royal Shrewsbury Hospital
Block 31, Old Medical Records Offices
Mytton Oak Road, Shrewsbury
SY3 8XQ
Employer's website
http://www.sath.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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