The Shrewsbury and Telford Hospital NHS Trust

Emergency Centre Rota Coordinator

The closing date is 23 December 2025

Job summary

Are you highly organised, confident in building relationships and motivated to make a real difference to patient care? Come and join our team as a Rota Coordinator! This role is at the heart of ensuring safe and effective staffing across our Emergency Departments and Acute Medicine services.

You'll be responsible for managing the medical rotas for these departments, using your initiative to problem solve and provide solutions to rota issues, ensuring safe staffing to deliver the best care for our patients. You'll work closely with the clinical directors and operational team in a fast-paced environment where no two days are the same!

Main duties of the job

  • Review unexpected absences daily and use own initiative to find and enact solutions to ensure gaps in the rota are mitigated and services can provide safe level of cover, escalating areas of concern to the senior Operational Team if unable to resolve in a timely manner.
  • Be responsible for arranging the provision of locum cover for doctors in the relevant grades, working with the Consultant in getting approval for CVs to allow Medical People Services to progress with agencies.
  • Liaise with Agile directly when any urgent cover is required. This will involve the use of initiative and judgement to negotiate hours of cover with medical staff along with liaising with the relevant Consultant.
  • Work with Agile, Consultant staff and medical teams to attempt to fill temporary vacancies and support them and the operational team in using own initiative to identify longer term solutions to gaps within the medical rota.
  • Work with Medical People Services and Consultant Leads to review rotas ensuring early cover of known gaps.
  • Establish and maintain effective administrative systems and processes between Medical People Services, HR and Payroll. Manage frequent change within these systems and update the Centre Management Team and relevant Consultants on progress of the systems and processes.
  • Be responsible for liaising with Medical Staffing daily regarding the progress of vacant posts. Investigate the causes of any delays and action further with the appropriate staff to find resolution.

About us

Joining our team, you'll be working with a group of friendly, enthusiastic and caring people. We are committed to supporting each other and delivering the very best for our patients. This role provides an excellent opportunity for your career development. We'll provide the training, guidance and support required so that you can develop your skills while making a real impact each day.

Alongside this, you'll also get all the benefits of working for the NHS including an excellent pension, generous annual leave, and access to a wide range of staff discounts. SaTH is also proud to offer a variety of learning and development opportunities, flexible working options and access to health and wellbeing services.

If you have any questions about the role please don't hesitate to contact us, and we look forward to receiving your application!

Details

Date posted

09 December 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

223-RTC-727-B

Job locations

The Princess Royal Hospital, Telford

Apley Castle

Telford

TF1 6TF


Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Education and Qualifications

Essential

  • Degree or relevant experience
  • Holds an NVQ level 3 in Customer Service or Business Admin or ITQ

Desirable

  • Medical terminology qualification or equivalent level of working experience with medical terminology

Experience and Knowledge

Essential

  • Prioritising, planning, and organising own tasks
  • Previous line management experience
  • Knowledge of contractual arrangements for junior doctors
  • Experience of E-Rostering and Medic on Duty
  • Previous experience of managing and facilitating complex rotas

Skills

Essential

  • Complex data analysis and manipulation from a wide range of sources and present
  • Proven ability to demonstrate leadership both within a team and on behalf of the organisation
  • Ability to prioritise own workload where there are competing demands, and work to tight deadlines when required.
Person Specification

Education and Qualifications

Essential

  • Degree or relevant experience
  • Holds an NVQ level 3 in Customer Service or Business Admin or ITQ

Desirable

  • Medical terminology qualification or equivalent level of working experience with medical terminology

Experience and Knowledge

Essential

  • Prioritising, planning, and organising own tasks
  • Previous line management experience
  • Knowledge of contractual arrangements for junior doctors
  • Experience of E-Rostering and Medic on Duty
  • Previous experience of managing and facilitating complex rotas

Skills

Essential

  • Complex data analysis and manipulation from a wide range of sources and present
  • Proven ability to demonstrate leadership both within a team and on behalf of the organisation
  • Ability to prioritise own workload where there are competing demands, and work to tight deadlines when required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Princess Royal Hospital, Telford

Apley Castle

Telford

TF1 6TF


Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Princess Royal Hospital, Telford

Apley Castle

Telford

TF1 6TF


Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Assistant Operations Manager

Anna Nash

anna.nash1@nhs.net

07923440503

Details

Date posted

09 December 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

223-RTC-727-B

Job locations

The Princess Royal Hospital, Telford

Apley Castle

Telford

TF1 6TF


Supporting documents

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