The Shrewsbury and Telford Hospital NHS Trust

Clerical Officer

The closing date is 21 October 2025

Job summary

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust, The Shropshire Community Health NHS Trust, The Robert Jones and Agnes Hunt Orthopaedic Hospital or The Shropshire, Telford and Wrekin Integrated Care System. If you are not currently working for one of these organisations your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

An opportunity has arisen for a motivated and enthusiastic individual to join the clerical team in the Audiology department. We support the Audiology clinical staff in delivering a high quality Audiology service to the hearing aid wearers of Shropshire. Shropshire Audiology provides services for a population of 500,000 people where we see approximately 60,000 people in a year. We are proud to be able to offer a range of services to our patients such as Adult Hearing Aid work, ENT support, Paediatric Audiology, the Shropshire Implant Service, Hearing Therapy and Rehabilitation clinics, Tinnitus and Hyperacusis and Balance.

Main duties of the job

To assist in the day to day running of the Audiology Department ensuring the Administration and Clerical team are delivering the highest possible standard of work. Organising and dealing with administrative duties within the Audiology department. Responding quickly and effectively to enquires from our service users.

About us

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Date posted

15 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum/pro rata

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

223-CRO-311-B

Job locations

Audiology Department, The Princess Royal Hospital

Audiology Department, PRH, Apley Castle,

Telford

TF1 6TF

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Qualifications

Essential

Educated to GCSE standard with Maths and English Language grades A-C or equivalent

Desirable

Formal typing/word processing qualification

Knowledge

Essential

Experience with computer database input and related equipment, able to data entry accurately
Telephone and reception duties

Desirable

Experience of working with hearing impaired/Care environment
Knowledge of creating data reports using either Microsoft Access/Crystal Reports

Skills

Essential

Good communication skills, ability to work in a team, excellent telephone manner

Desirable

Customer care training

Person Specification

Qualifications

Essential

Educated to GCSE standard with Maths and English Language grades A-C or equivalent

Desirable

Formal typing/word processing qualification

Knowledge

Essential

Experience with computer database input and related equipment, able to data entry accurately
Telephone and reception duties

Desirable

Experience of working with hearing impaired/Care environment
Knowledge of creating data reports using either Microsoft Access/Crystal Reports

Skills

Essential

Good communication skills, ability to work in a team, excellent telephone manner

Desirable

Customer care training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

Audiology Department, The Princess Royal Hospital

Audiology Department, PRH, Apley Castle,

Telford

TF1 6TF

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

Audiology Department, The Princess Royal Hospital

Audiology Department, PRH, Apley Castle,

Telford

TF1 6TF

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)