The Shrewsbury and Telford Hospital NHS Trust

Emergency Centre Rota Coordinator

The closing date is 22 October 2025

Job summary

We have afantastic opportunity to join our fast-paced and exciting Emergency Centre Administration Team as a Rota Coordinator covering the Emergency Departments and Acute Medicine. We're looking for someone who thrives on face-to-face engagement with clinicians and values high visibility across departments at both Royal Shrewsbury Hospital (RSH) and Princess Royal Hospital (PRH).

This role is ideal for a proactive communicator who builds strong relationships through in-person conversations and maintains a consistent, approachable presence across clinical teams.

In this vital position, you will:

  • Work closely with the Emergency Centre Clinical Directors and Operational Team to ensure safe staffing is maintained whilst managing the Emergency Centre Support Rota Coordinator
  • Help ensure safe, efficient, and clinically appropriate staffing across Emergency Departments and Acute Medicine footprints at RSH and PRH.
  • Play a key role in day-to-day staffing decisions and rota coordination

No two days are the same--you'll need to thrive in a changing environment and balance multiple priorities with confidence. We're seeking someone who:

  • Hasexcellent organisational and prioritising skills.
  • Communicates confidently and clearly with all team members.
  • Is proactive in building relationships
  • Experience of managing rotas via E-roster/Medical on Duty

Main duties of the job

The post holder will use their knowledge and expertise of managing medical rotas; E-Rostering/Medic on Duty to identify problems and use their own initiative to provide and enact solutions to rota issues.

Review unexpected absences daily and use own initiative to find and enact solutions to ensure gaps in the rota are mitigated and services can provide safe level of cover, escalating areas of concern to the senior Operational Team if unable to resolve in a timely manner.

Be responsible for arranging the provision of locum cover for doctors in the relevant grades co-ordinating CV Sign Off

Liaise with Agile directly when any urgent cover is required. This will involve the use of initiative and judgement to negotiate hours of cover with medical staff along with liaising with the relevant Consultant.

Work with Agile, Consultant staff and medical teams to attempt to fill temporary vacancies and support them and the operational team in using own initiative to identify longer term solutions to gaps within the medical rota.

Establish and maintain effective administrative systems and processes between Medical People Services, HR and Payroll. Manage frequent change within these systems and update the Centre Management Team and relevant Consultants on progress of the systems and processes.

See full job pack for further information

About us

You will be working as part of a friendly, enthusiastic and caring team. This is an excellent opportunity that will support your career development and support you to fulfil your potential

Details

Date posted

08 October 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

223-RTC-727

Job locations

The Princess Royal Hospital, Telford

Apley Castle

Telford

TF1 6TF


Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Education and Qualifications

Essential

  • Degree or relevant experience
  • Holds an NVQ level 3 in Customer Service or Business Admin or ITQ

Desirable

  • Medical terminology qualification or equivalent level of working experience with medical terminology

Experience and Knowledge

Essential

  • Prioritising, planning, and organising own tasks
  • Previous line management experience
  • Knowledge of contractual arrangements for junior doctors
  • Experience of E-Rostering and Medic on Duty
  • Previous experience of managing and facilitating complex rotas

Skills

Essential

  • Complex data analysis and manipulation from a wide range of sources and present
  • Proven ability to demonstrate leadership both within a team and on behalf of the organisation
  • Ability to prioritise own workload where there are competing demands, and work to tight deadlines when required.
Person Specification

Education and Qualifications

Essential

  • Degree or relevant experience
  • Holds an NVQ level 3 in Customer Service or Business Admin or ITQ

Desirable

  • Medical terminology qualification or equivalent level of working experience with medical terminology

Experience and Knowledge

Essential

  • Prioritising, planning, and organising own tasks
  • Previous line management experience
  • Knowledge of contractual arrangements for junior doctors
  • Experience of E-Rostering and Medic on Duty
  • Previous experience of managing and facilitating complex rotas

Skills

Essential

  • Complex data analysis and manipulation from a wide range of sources and present
  • Proven ability to demonstrate leadership both within a team and on behalf of the organisation
  • Ability to prioritise own workload where there are competing demands, and work to tight deadlines when required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Princess Royal Hospital, Telford

Apley Castle

Telford

TF1 6TF


Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Princess Royal Hospital, Telford

Apley Castle

Telford

TF1 6TF


Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Assistant Operations Manager

Anna Nash

anna.nash1@nhs.net

07923440503

Details

Date posted

08 October 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

223-RTC-727

Job locations

The Princess Royal Hospital, Telford

Apley Castle

Telford

TF1 6TF


Supporting documents

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