The Shrewsbury and Telford Hospital NHS Trust

Ward Clerk - Frailty SDEC

The closing date is 10 October 2025

Job summary

This is a new role for Ward Clerks for Frailty SDEC (Same Day Emergency Centre).

This is a permanent position based at The Princess Royal Hospital, Telford initially, but will require cross site working.

Main duties of the job

The postholder will be required to:

Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients.
Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
Answer the telephone, responding to questions or requests as appropriate.
Request the services of allied healthcare professionals as requested by nursing staff (eg Phlebotomist/ECG Technician/Radiographers/Porters).
Make outpatient referrals as requested by nursing staff.
Request and collect (or deliver when requested) notes and x-rays from various departments.
Order transport for patients as requested by nursing staff, competing appropriate paperwork.
Ensure records are sent from the ward correctly compiled and completed following patient discharge.
Report identified maintenance defects to engineers, competing appropriate paperwork.

About us

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Date posted

03 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

223-WCF-755

Job locations

Princess Royal Hospital

Apley Castle

Telford

TF1 6TF

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Knowledge

Essential

An understanding of the requirements of the role

Desirable

Knowledge of hospital administration system

Qualifications

Essential

Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration

Experience

Essential

Basic Computer skills

Desirable

Qualification in word processing / IT skills
Customer Care Experience

Communication Skills

Essential

Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.

Judgement

Essential

Demonstrate effective time management skills
Ability to prioritise and manage own workload to meet service demands

Person Specification

Knowledge

Essential

An understanding of the requirements of the role

Desirable

Knowledge of hospital administration system

Qualifications

Essential

Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration

Experience

Essential

Basic Computer skills

Desirable

Qualification in word processing / IT skills
Customer Care Experience

Communication Skills

Essential

Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.

Judgement

Essential

Demonstrate effective time management skills
Ability to prioritise and manage own workload to meet service demands

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

Princess Royal Hospital

Apley Castle

Telford

TF1 6TF

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

Princess Royal Hospital

Apley Castle

Telford

TF1 6TF

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)