The Shrewsbury and Telford Hospital NHS Trust

Service Manager

The closing date is 22 September 2025

Job summary

This is an exciting opportunity to join the Medicine and Emergency Care Division as a Service Manager. This is a full time position, working as part of a team across both the Royal Shrewsbury and the Princess Royal Hospitals.

The successful candidate will be one of four Service Managers responsible for supporting the Assistant Operational Managers and Operational Managers in the management of the business activities of the Division to ensure delivery of its strategic and operational objectives in line with the Operational Delivery Plan.

The post holder will be required to work between both sites.

Main duties of the job

The post holder will fulfil a crucial role in fostering excellent communication and working relationships with the clinical specialities, their teams and stakeholders. To be responsible for our ambitious programme for service improvement and sustained delivery of key local and national performance standards including 18week RTT and Cancer waiting times.

Current NHS experience is an advantage, with a strong focus on delivery and a desire for success. You should have the skills to prioritise workload, in a fast paced environment, have excellent interpersonal skills and the ability to develop and motivate others effectively. As an employer we will provide you with an excellent opportunity that will support your career development and support you to fulfil your potential. You will be joining a dedicated team with a breadth of experience and a commitment to ensuring organisational success.

About us

As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision ("To provide excellent care for the communities we serve") and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most - our patients and their families.

Details

Date posted

08 September 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,682 to £46,580 a year per annum/pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

223-SMG-675

Job locations

The Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ


Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Qualifications

Essential

  • First degree level education or equivalent professional qualification or experience

Desirable

  • Evidence of a commitment to continuous professional development

Management Experience

Essential

  • Experience of previous junior management role / managing teams
  • Experience of involvement / implementation in service improvement projects would be an advantage
  • Experience of involvement in delivery of complex change

Specialist knowledge, skills a

Essential

  • Aptitude for leadership and previous involvement in decision making
  • Excellent numerical skills
  • Knowledge of NHS business and financial systems and processes
  • Ability to analyse complex and sometimes conflicting information in order to resolve issues
  • Knowledge of RTT, Cancer Pathways and National Targets

Personal Circumstances

Essential

  • Ability to travel across the health community as required
Person Specification

Qualifications

Essential

  • First degree level education or equivalent professional qualification or experience

Desirable

  • Evidence of a commitment to continuous professional development

Management Experience

Essential

  • Experience of previous junior management role / managing teams
  • Experience of involvement / implementation in service improvement projects would be an advantage
  • Experience of involvement in delivery of complex change

Specialist knowledge, skills a

Essential

  • Aptitude for leadership and previous involvement in decision making
  • Excellent numerical skills
  • Knowledge of NHS business and financial systems and processes
  • Ability to analyse complex and sometimes conflicting information in order to resolve issues
  • Knowledge of RTT, Cancer Pathways and National Targets

Personal Circumstances

Essential

  • Ability to travel across the health community as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ


Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ


Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Assistant Operations Manager

Lainey Thorne

Lainey.Thorne@nhs.net

01743261000

Details

Date posted

08 September 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,682 to £46,580 a year per annum/pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

223-SMG-675

Job locations

The Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ


Supporting documents

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