The Shrewsbury and Telford Hospital NHS Trust

Ward Clerk - ward 17

This job is now closed

Job summary

A rare opportunity has arisen to join ward 17 at The Princess Royal Hospital, Telford as a Ward Clerk.

The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. A good telephone manner, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the Care flow system and booking appointments.

The successful applicant will find this role exciting and rewarding. We look forward to welcoming you to our team and wish you every success.

Full training will be provided for the successful candidate.

Main duties of the job

The postholder will be required to:

1. Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients.2. Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.3. Answer the telephone, responding to questions or requests as appropriate.4. Request the services of allied healthcare professionals as requested by nursing staff (eg Phlebotomist/ECG Technician/Radiographers/Porters).5. Make outpatient referrals as requested by nursing staff.6. Request and collect (or deliver when requested) notes and x-rays from various departments.7. Order transport for patients as requested by nursing staff, competing appropriate paperwork.8. Ensure records are sent from the ward correctly compiled and completed following patient discharge.9. Report identified maintenance defects to engineers, competing appropriate paperwork.

About us

You will be part of a group of employees which comprises of doctors, nurses and clerical/administrative staff who provide a high standard of service to patients and relatives attending the ward.

Date posted

14 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

223-WCT-600-A

Job locations

The Princess Royal Telford Hospital

Apley Castle

Telford

TF1 6TF

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Qualifications

Essential

Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration

Experience

Essential

Basic Computer skills

Desirable

Qualification in word processing / IT skills
Customer Care Experience
Knowledge of hospital administration system

Communication Skills

Essential

Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.

Person Specification

Qualifications

Essential

Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration

Experience

Essential

Basic Computer skills

Desirable

Qualification in word processing / IT skills
Customer Care Experience
Knowledge of hospital administration system

Communication Skills

Essential

Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Princess Royal Telford Hospital

Apley Castle

Telford

TF1 6TF

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Princess Royal Telford Hospital

Apley Castle

Telford

TF1 6TF

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)