The Shrewsbury and Telford Hospital NHS Trust

Divisional Director of Operations - Medicine and Emergency Care

The closing date is 11 August 2025

Job summary

Thank you for your interest in joining us as Director of Operations for the Medicine & Emergency Care Division; this post is a vital leadership role within our organisation. The Shrewsbury & Telford Hospital NHS Trust (SaTH) has a wide-ranging improvement programme, including key operational commitments to improve access to Urgent & Emergency Care, Elective services, Cancer services and Diagnostic services. The organisation is proud of improvements made in recent years, but also humble about how much more we have to do.

You will be joining at an exciting time for the Trust and for healthcare services within the Shropshire, Telford & Wrekin Integrated Care System. The Trust has a recently appointed new Chair who is Chair in Common across both SaTH and Shropshire Community Health NHS Trust, and are currently recruiting to a joint Chief Executive Officer role - creating the opportunity for greater partnership working between the two organisations, collaborating to best meet the needs of the population that we serve. The Trust also has a Chief Operating Officer (COO) and two Deputy COOs that have recently commenced in post, and so successful candidates will have the chance to join a newly formed senior leadership team.

This will be an incredibly rewarding leadership role within an ambitious senior leadership team. We are committed to working together to provide excellent care for our patients and a professionally fulfilling experience for our colleagues.

Main duties of the job

The Divisional Director of Operations (DDO) is a pivotal member of the Divisional team. The DDO will contribute to the development, implementation and delivery of the Trust's strategic and operational objectives to provide services that optimise patient care, ensure efficient use of resources and promote a culture that is progressive, inclusive and driven by a core set of values.

The Divisional Director of Operations has devolved responsibility and accountability for the operational delivery and strategic development of the Division. The DDO's key role is to support the Divisional Medical Director and Director of Nursing alongside their teams in ensuring the provision of high quality, efficient and effective services, contribute to the strategic direction of the Division and provide general management expertise to the Divisional MedicalDirector and Clinical Directors to enable them to effectively discharge their responsibilities and accountabilities.

The post holder will act as a role model for outstanding leadership and management and play a vital role in developing and implementing the Division's clinical and business strategy, service developments and business plans in line with the Trust's vision, values and strategic goals. The DDO contributes to the Trust's wider strategic and service development agenda, taking responsibility for Trust-wide projects as agreed.

About us

The Shrewsbury and Telford Hospital NHS Trust (SaTH) is the main provider of acute hospital services for around half a million people in Shropshire, Telford & Wrekin and mid Wales.

Encompassing some of the most picturesque parts of England and Wales,the Trust's catchment stretches from the Cambrian Mountains in the west, to Newport and the fringes of the Black Country in the east.

Our main service locations are the Princess Royal Hospital (PRH) in Telford and the Royal Shrewsbury Hospital (RSH) in Shrewsbury which are located 20 minutes drive apart. Together they provide the vast majority of our activity. Both hospitals provide a wide range of acute hospital services including accident & emergency, outpatients, diagnostics, inpatient medical care and critical care.

We also provide services such as consultant-led outreach clinics atthe Wrekin Community Clinic, Telford, the Robert Jones and AgnesHunt Orthopaedic Hospital, Gobowen and the Bridgnorth, Ludlow andWhitchurch Community Hospitals.

We employ more than 7,500 staff, and hundreds of staff and students from other organisations also work in our hospitals. We benefit from around 1,000 wonderful volunteers, and our main charitable partners are the League of Friends at the Royal Shrewsbury Hospital, Friends of the Princess Royal Hospital, and the Lingen Davies Cancer Appeal which is based at the Royal Shrewsbury Hospital.

Date posted

30 July 2025

Pay scheme

Agenda for change

Band

Band 8d

Salary

£91,342 to £105,337 a year per annum/pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

223-DME-572

Job locations

Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled information for candidates.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled information for candidates.

Person Specification

Qualifications

Essential

Educated to degree level in relevant field or equivalent level of management experience
Masters in a relevant subject (e.g. healthcare, management) or equivalent experience

Desirable

Evidence of further professional development activities in the past two years

Experience

Essential

Extensive senior management experience with demonstrable track record of success in a complex organisation across the full range of management functions:
Evidence of participation in corporate decision making and managing in a complex change environment creating sustained improvements
Leading multi professional and cross organisational service development and evidence of successful delivery of agreed service objectives

Knowledge

Essential

General Management theory and practice, including quality, financial management, HR management and service/business development
Good understanding of the NHS and key policy issues that affect business performance
Good understanding of commissioning framework within the NHS

Desirable

Awareness of Strategic management processes and their application

Skills / Personal Qualities

Essential

First class interpersonal skills with ability to gain and sustain credibility with clinicians/ managers.
Able to present and received highly complex, sensitive and/or contentious information.
Able to prioritise and manage the ongoing work of services and/or projects.
Results orientated and able to deliver against deadlines.

Person Specification

Qualifications

Essential

Educated to degree level in relevant field or equivalent level of management experience
Masters in a relevant subject (e.g. healthcare, management) or equivalent experience

Desirable

Evidence of further professional development activities in the past two years

Experience

Essential

Extensive senior management experience with demonstrable track record of success in a complex organisation across the full range of management functions:
Evidence of participation in corporate decision making and managing in a complex change environment creating sustained improvements
Leading multi professional and cross organisational service development and evidence of successful delivery of agreed service objectives

Knowledge

Essential

General Management theory and practice, including quality, financial management, HR management and service/business development
Good understanding of the NHS and key policy issues that affect business performance
Good understanding of commissioning framework within the NHS

Desirable

Awareness of Strategic management processes and their application

Skills / Personal Qualities

Essential

First class interpersonal skills with ability to gain and sustain credibility with clinicians/ managers.
Able to present and received highly complex, sensitive and/or contentious information.
Able to prioritise and manage the ongoing work of services and/or projects.
Results orientated and able to deliver against deadlines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)