The Shrewsbury and Telford Hospital NHS Trust

Access to Health Records Administrator

The closing date is 21 July 2025

Job summary

We are looking for an enthusiastic, motivated and hard-working individual to join the team dealing with access to health records requests. The post holder will need to work in compliance with GDPR and the Data Protection Act 2018.

Main duties of the job

To ensure that all requests for medical records are logged and processed in a timely and accurate manner.

The post holder will need to deal with a variety of enquires, both verbal and written, in a professional and efficient manner.

About us

You will be working within our Legal Team, in an exciting and fast paced working environment.The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential.

The post holder will be supported by the Access to Health Records Team and the Legal Services Manager.

Details

Date posted

07 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum / pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

223-AHR-455

Job locations

The Princess Royal Hospital

Apley Castle

Telford

TF1 6TF


Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled job description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled job description.

Person Specification

Qualifications

Essential

  • GCSE Grade A-C or equivalent in English and Mathematics

Desirable

  • IT Qualification
  • Customer Care Training

Experience

Essential

  • Meeting deadlines
  • Working as part of a team

Desirable

  • Experience of using IT systems

Personal Qualities

Essential

  • Knowledge of Trust (Divisions/Values etc.)
  • Good verbal and communication skills
  • Ability to meet deadlines and provide a high quality service
  • Work alone/as part of a team

Desirable

  • Working knowledge of Trust systems/databases
  • Awareness of Data Protection Act, Access to Health Records Act and GDPR
Person Specification

Qualifications

Essential

  • GCSE Grade A-C or equivalent in English and Mathematics

Desirable

  • IT Qualification
  • Customer Care Training

Experience

Essential

  • Meeting deadlines
  • Working as part of a team

Desirable

  • Experience of using IT systems

Personal Qualities

Essential

  • Knowledge of Trust (Divisions/Values etc.)
  • Good verbal and communication skills
  • Ability to meet deadlines and provide a high quality service
  • Work alone/as part of a team

Desirable

  • Working knowledge of Trust systems/databases
  • Awareness of Data Protection Act, Access to Health Records Act and GDPR

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Princess Royal Hospital

Apley Castle

Telford

TF1 6TF


Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Princess Royal Hospital

Apley Castle

Telford

TF1 6TF


Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Legal Services Manager

Sarah Weaver

sarah.weaver8@nhs.net

01952641222

Details

Date posted

07 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum / pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

223-AHR-455

Job locations

The Princess Royal Hospital

Apley Castle

Telford

TF1 6TF


Supporting documents

Privacy notice

The Shrewsbury and Telford Hospital NHS Trust's privacy notice (opens in a new tab)