The Shrewsbury and Telford Hospital NHS Trust

IBD Administrative Assistant

This job is now closed

Job summary

We are looking to appoint an Administrative Assistant who will operate, maintain and largely support an efficient and effective clerical service for all centralised appointment booking within the Endoscopy team.

The post holder would be expected to use the Trust's Patient Administration System (PAS), within all areas of Health Records, Patient Access and e-referral systems, ensuring all relevant patient information is recorded accurately and updated accordingly. This will naturally require extensive use of a VDU and keyboard skills daily. Therefore, experience and knowledge of office processes and software programs is essential.

Main duties of the job

The post holder will work as part of a clerical team to plan and prioritise workloads using their own initiative to ensure IBD patients are booked in accordance with the agreed standard operating procedures, local booking rules and point allocation timings in order to maximise operational throughput for achieving wait time standards.

About us

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Date posted

18 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum/pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

223-SAA-156

Job locations

The Royal Shrewsbury Hospital

Flat D Stretton House

Shrewsbury

SY3 8XQ

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Qualifications

Essential

4 GCSE's (Grades 9 - 4) or equivalent including Maths and English

Experience

Essential

Experience of customer Care
General office processes experience
Knowledge of software programs
Knowledge of Microsoft Office packages eg PowerPoint, Word, Excel and other IT skills acquired through training and practical experience
Knowledge of Health and Safety in the Workplace
Understanding of Confidentiality/ data protection issues

Desirable

Knowledge of PAS systems
Experience of NHS working practices
Previous office experience
Extensive experience of electronic scheduling
SEMA Helix/Careflow

Person Specification

Qualifications

Essential

4 GCSE's (Grades 9 - 4) or equivalent including Maths and English

Experience

Essential

Experience of customer Care
General office processes experience
Knowledge of software programs
Knowledge of Microsoft Office packages eg PowerPoint, Word, Excel and other IT skills acquired through training and practical experience
Knowledge of Health and Safety in the Workplace
Understanding of Confidentiality/ data protection issues

Desirable

Knowledge of PAS systems
Experience of NHS working practices
Previous office experience
Extensive experience of electronic scheduling
SEMA Helix/Careflow

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital

Flat D Stretton House

Shrewsbury

SY3 8XQ

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital

Flat D Stretton House

Shrewsbury

SY3 8XQ

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)