Job summary
We are seeking to appoint a committed, friendly, and helpful individual who has the right values and behaviours to be a part of our service. With support, you will be responsible for the day to day running of the Macmillan Cancer Support at The Princess Royal Hospital, Telford.
You will be responsible for managing high quality cancer information and provide a listening ear to people affected by cancer. You will need to understand the needs of cancer patients and be able to support them at different stages of their pathway. Dealing with sensitive situations on a daily basis, you will work with patients, relatives and staff to ensure that people accessing the Macmillan Cancer Support Service feel supported.
You will have excellent interpersonal and communication skills in order to provide a positive experience for people.
Main duties of the job
- We are looking for a professional, organised and self-motivated individual with excellent communication skills to provide efficient and comprehensive support topeople affected by cancer.
- To respond effectively to enquiries from service users who drop in, telephone or email in a sensitive and empathic manner. To have the knowledge and skills to respond to enquiries and signpost/ refer when appropriate.
- Advocate, support and listen to people affected by cancer who access the service by being responsive and focused on their needs.
- Manage the day-to-day running of the service and proactively promote the services available from Macmillan Cancer Support.
- Excellent communication skills using a variety of formats- telephone, email, face to face and virtually.
- Maintain and update data collection tools and ensure timely documentation.
- Proactively support the recruitment, mentoring and training of new staff/ volunteers.
- The ability to work with integrity, autonomously and without direct supervision at times
About us
Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.
We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
*Please now add a paragraph about your department- Introduce the team, atmosphere, benefits, etc to really sell your area*
Job description
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Job description
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification
Qualifications and Training
Essential
- Related Degree (or equivalent relevant experience)
- Clinical/Cancer Qualification (or equivalent relevant experience)
- Evidence of ongoing relevant professional development
- Communication Skills training
- Computer Literate
Desirable
- ECDL or equivalent computer qualifications
- Counselling Certificate
Experience
Essential
- Experience in a Cancer/Social Care setting
- Experience of leadership/mentoring skills or previous experience in supervising staff or volunteers
- Information provision
- Able to work on own initiative and as part of a team
- Evidence of commitment to own continuing personal development
- Ability to cope with change effectively
Desirable
- Demonstrates understanding of clinical governance issues
Skills and Knowledge
Essential
- Excellent communication skills - written and verbal
- Able to liaise with staff across disciplines
- Able to work across organisations
- Demonstrates an understanding of the value of information
- Good organisational and administrative skills
- Ability to demonstrate empathetic approach towards people affected by cancer
- Full Driving License
Desirable
- Demonstrates an understanding of the value of research, audit and evidence-based practice
- Demonstrates knowledge of current national cancer policy
Person Specification
Qualifications and Training
Essential
- Related Degree (or equivalent relevant experience)
- Clinical/Cancer Qualification (or equivalent relevant experience)
- Evidence of ongoing relevant professional development
- Communication Skills training
- Computer Literate
Desirable
- ECDL or equivalent computer qualifications
- Counselling Certificate
Experience
Essential
- Experience in a Cancer/Social Care setting
- Experience of leadership/mentoring skills or previous experience in supervising staff or volunteers
- Information provision
- Able to work on own initiative and as part of a team
- Evidence of commitment to own continuing personal development
- Ability to cope with change effectively
Desirable
- Demonstrates understanding of clinical governance issues
Skills and Knowledge
Essential
- Excellent communication skills - written and verbal
- Able to liaise with staff across disciplines
- Able to work across organisations
- Demonstrates an understanding of the value of information
- Good organisational and administrative skills
- Ability to demonstrate empathetic approach towards people affected by cancer
- Full Driving License
Desirable
- Demonstrates an understanding of the value of research, audit and evidence-based practice
- Demonstrates knowledge of current national cancer policy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Shrewsbury and Telford Hospital NHS Trust
Address
MACMILLAN CANCER SUPPORT CENTRE, PRINCESS ROYAL HOSPITAL
APLEY CASTLE
TELFORD
TF1 6TF
Employer's website
http://www.sath.nhs.uk/ (Opens in a new tab)
