Receptionist / Assistant Fertility Administrator (12 months)

The Shrewsbury and Telford Hospital NHS Trust

This job is now closed

Job summary

An opportunity has arisen for an experienced administrator to join the fertility team for 12 months maternity cover. Ideally, the successful applicant will have experience in reception and data entry. This is a busy role with other duties include filing, preparation of notes for clinics and general administration. Good time management and prioritisation skills are essential.

Please note this role requires participation in bank holiday working on a rota basis.

This post is based at Severn Fields Health Village, Shrewsbury.

Main duties of the job

Greet patients and visitors to the reception desk and record attendance.
Accurately enter all details relating to that appointment on Careflow.
Take telephone and email messages. Deal with those ones that are appropriate to job role and pass on others effectively.
Resolve simple queries that are of a non-clinical nature e.g. checking appointment times.
Take payment from patients who are paying for their own treatment
Locate and file notes.
Accurately file paperwork within notes on behalf of the team.
Assist with the preparation of notes for clinics.
Assist members of the fertility team with general administrative duties.
Attend and input into team and admin meetings.
Maintain the highest levels of patient confidentiality and to act at all times within the guidelines of professional bodies and the Human Fertilisation and Embryology Authority (HFEA).

About us

Shropshire and Mid Wales Fertility Centre offer fertility investigations and treatments to NHS and fee paying patients across Shropshire and Mid and North Wales. We are a busy, growing department who relocated from a small area in the Royal Shrewsbury Hospital to bespoke new premises at Severn Fields Health Village in 2018. There is a multidisciplinary team of over 40 staff including doctors, nurses, scientists and administrators along with a specialist fertility counsellor. We are very proud of our patient centred approach and our excellent reputation nationally.

Date posted

28 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum/pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

223-RAF-069

Job locations

Shropshire and Mid Wales Fertility Centre

Severn Fields Health Village, Sundorne Road

Shrewsbury

SY1 4RQ

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Education and knowledge

Essential

4 GCSEs grade 4 or equivalent
Use of Microsoft Office including Outlook
Customer / patient service experience
Experience in administration

Desirable

Knowledge or experience of fertility sector
Experience with Careflow
Advanced experience in administration
Experience in healthcare administration

Skills

Essential

Good time management / organised, efficient worker
Team Working
Patient focussed

Person Specification

Education and knowledge

Essential

4 GCSEs grade 4 or equivalent
Use of Microsoft Office including Outlook
Customer / patient service experience
Experience in administration

Desirable

Knowledge or experience of fertility sector
Experience with Careflow
Advanced experience in administration
Experience in healthcare administration

Skills

Essential

Good time management / organised, efficient worker
Team Working
Patient focussed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.