The Shrewsbury and Telford Hospital NHS Trust

Clerical Officer - Phlebotomy

This job is now closed

Job summary

An exciting opportunity has arisen to recruit 3 highly motivated people to join our Phlebotomy team to provide an effective and efficient service to patients in a 'call centre' environment.

The successful applicant will have significant administration experience within a customer focussed environment with IT skills in Excel and Word.

Main duties of the job

The overriding purpose is to support the provision of the highest quality patient care throughpersonal actions and continuous improvement
To provide a 'call centre' environment for patients calling to make outpatient appointments.
To maintain a high standard of quality in providing an appointments service; supporting patients and professionals, and the Trust in achieving their goals and in particular outpatientwaiting times.
To produce high quality patient information for the Trust to enable maximum use of resources, and to support service level agreements and planning of future services.
To ensure that patients receive good quality, appropriate documentation/information relating totheir appointment

About us

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

The Phlebotomy team cover inpatients (PRH/RSH only) and outpatients at all 4 sites, providing a service for both GP's and consultants.

Date posted

05 November 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum/pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

223-PCO-738-A

Job locations

Princess Royal Hospital

Malling Health Princess Royal Hospital

Telford

TF1 6TF

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Skills

Essential

Demonstrate computer skills in Excel and Word including accurate typing.

Desirable

Ability to create, produce and use reports in a variety of Microsoft Office IT systems

Education

Essential

GCSE 4 or above including Maths and English (or equivalent)
NVQ 3 or equivalent in relevant subject or equivalent experience and knowledge gained within a reception, booking or administration role
Willingness to undertake NHS specific IT system training

Desirable

ECDL qualification or other formal IT training / qualification

Experience

Essential

Evidence of significant administrative experience within a customer focused environment
Frontline customer care experience
Experience of resolving issues proactively

Desirable

Worked in an area specialising in healthcare appointment making
Experience of working in an Outpatient Dept.
Organisational awareness of NHS

Person Specification

Skills

Essential

Demonstrate computer skills in Excel and Word including accurate typing.

Desirable

Ability to create, produce and use reports in a variety of Microsoft Office IT systems

Education

Essential

GCSE 4 or above including Maths and English (or equivalent)
NVQ 3 or equivalent in relevant subject or equivalent experience and knowledge gained within a reception, booking or administration role
Willingness to undertake NHS specific IT system training

Desirable

ECDL qualification or other formal IT training / qualification

Experience

Essential

Evidence of significant administrative experience within a customer focused environment
Frontline customer care experience
Experience of resolving issues proactively

Desirable

Worked in an area specialising in healthcare appointment making
Experience of working in an Outpatient Dept.
Organisational awareness of NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

Princess Royal Hospital

Malling Health Princess Royal Hospital

Telford

TF1 6TF

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

Princess Royal Hospital

Malling Health Princess Royal Hospital

Telford

TF1 6TF

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)