Medical Examiner Service Administration Assistant

The Shrewsbury and Telford Hospital NHS Trust

This job is now closed

Job summary

Seeking to recruit a motivated and efficient Administration Assistant to our Medical Examiner Service who has a resilient but compassionate nature.

The post holder will provide administrative support to the Medical Examiner team to assist in ensuring that Medical Certificates of Cause of Death for community deaths are issued in line with, departmental, regional and national policy. Working closely with and supporting both the Medical Examiner Officers and Medical Examiners you will gain an understanding of patient journeys within the health system and help to support those who are bereaved due to the death of a relative in the community.

Main duties of the job

To support the Medical Examiner Officers and Medical Examiners with the administrative duties that come with reviewing a death.
By preparing and processing Medical Examiner documentation, scanning medical certificates to the registrar and necessary documents to and from the Coroner's Service.
To support the bereaved by taking their phone enquiries and informing them of the Medical Examiner service and what support they will be receiving from the team.
Ensuring all relatives are sent a bereavement pack with supportive literature.
To liaise with medical staff at all levels to ensure completion of the medical certificate of cause of death and cremation papers in a timely manner.
To input and maintain comprehensive data on all the deaths reviewed by our service using Microsoft Excel spreadsheets.
To provide administrative support to the Medical Examiner Officers with the running of the office environment.
To liaise with external providers (GP practices, community hospitals, Hospice, Coroner Service) to ensure accurate MCCDs and fully completed referrals are sent to the service so that prompt medical examiner review can go ahead and completion of the death certificate. Where there is an issue with the MCCD or ME referral, to raise this with the appropriate stakeholder and chase up any amendments required.

About us

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

This post will be based from both the Princess Royal Hospital, in Telford, and the Royal Shrewsbury Hospital to meet the needs of the service and should have reliable transport plans in place to facilitate this and have a flexible and positive attitude to cross site working.

Working with the Medical Examiner Services will provide an excellent overview of the patient journeys in the health system and an opportunity to belong to a team who puts the Trust's values into practice with every relative contact they have. You will be part of a very inclusive team who work strongly together to ensure relatives are supported and listened to. You will be supported to learn new skills and gain knowledge for the bereavement, medical examiner and coronial systems.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Date posted

29 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

223-MES-831

Job locations

RSH & PRH

Shrewsbury & Telford

SY3 8XQ

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled job description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled job description.

Person Specification

Qualifications

Essential

Educated to NVQ Level 3 or above, or equivalent level working experience.

Experience and Knowledge

Essential

Previous experience of working in a secretarial or administrative role
Previous experience of working in a customer or patient focussed role
Demonstrable experience of using Microsoft Word, Excel, Databases and PowerPoint.

Desirable

Experience of working in the NHS
Knowledge of the Statutory Medical Examiner System

Skills and Ability

Essential

High level of accuracy and attention to detail
Able to work cohesively within a team.
A passion for improving the patient & service user experience.

Person Specification

Qualifications

Essential

Educated to NVQ Level 3 or above, or equivalent level working experience.

Experience and Knowledge

Essential

Previous experience of working in a secretarial or administrative role
Previous experience of working in a customer or patient focussed role
Demonstrable experience of using Microsoft Word, Excel, Databases and PowerPoint.

Desirable

Experience of working in the NHS
Knowledge of the Statutory Medical Examiner System

Skills and Ability

Essential

High level of accuracy and attention to detail
Able to work cohesively within a team.
A passion for improving the patient & service user experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.