Therapy Centre Administration Assistant

Job summary

This is an exciting opportunity for an individual to play a key role in delivering a high quality service in the Therapy Centre at The Shrewsbury and Telford Hospital NHS Trust. The NHS is a well-respected and globally recognised employer.

Possession of GCSE qualifications of grade 4 or above in English Language and Maths or equivalent, along with a good supporting education are all essential. Customer Service or Business Administration NVQ's are desirable. However the Trust will offer the opportunity for the successful applicant to gain these qualifications within their job role.

Previous administrative experience including reception would beneficial, but is not essential as full training will be provided. Working knowledge of using Microsoft Office applications, an understanding of data protection and maintaining strict confidentiality in the healthcare setting are all essential, together with excellent organisational and communication skills, flexibility, good time management and the ability to work as part of a team.

The successful applicant will be a strong team player, highly organised with the ability to manage their own workload as well as being flexible enough to support colleagues.

Main duties of the job

To be responsible for data checking, including GP / Consultant referral form / letter, collating referrals, registering referrals on PAS and filing referrals in the appropriate section of the waiting list once verified by the relevant Therapy Manager and assembling patient files.

Regular reception duties.

To ensure non SaTH referrals are re-directed efficiently.

To produce and send acknowledgement letters to patients following receipt of referrals verified by the relevant Therapy Manager.

To book new and follow up appointments as appropriate, ensuring accurate entry to the diary, management of the diaries and paperwork whilst patients are part of the waiting list.

To maintain and collate patient records in the department, shredding appropriate discharge files in accordance with Department of Health.

About us

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

William Farr House

Mytton Oak Road

Shrewsbury

SY3 8XL

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

William Farr House

Mytton Oak Road

Shrewsbury

SY3 8XL

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

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