Maternity Outpatients Administrator

Job summary

We have a new and exciting opportunity to join the Maternity Outpatients and Scan Department as a Maternity Outpatients Administrator.

Duties will include:

• To act as first point of contact for the Maternity Outpatients and Scan Department
• To provide an efficient comprehensive administration and clerical support to the Maternity Outpatient and Scan department across a range of functions.
• To liaise with patients, relatives, clinicians and medical secretaries in all departments to ensure that a high level of service is provided to all users
• The post holder will be required to book and outcome appointments. To maintain clinic lists electronically using appropriate Trust systems.
• Respond to telephone calls from anxious and distressed patients, taking messages and resolving problems when possible, in a professional and competent manner, overcoming any cultural or language barriers
• Communicate appropriately with a range of people at different levels in the organisation.
• Be flexible, self-motivated and work with minimum supervision

Main duties of the job

• Respond to telephone calls from anxious and distressed patients, taking messages and resolving problems when possible, in a professional and competent manner, overcoming any cultural or language barriers
• Communicate appropriately with a range of people at different levels in the organisation.
• Be flexible, self-motivated and work with minimum supervision.

• Respond to all routine / complex enquiries face to face and by telephone from patients, clinical/ non-clinical staff /external agencies which require use of own initiative, critical thinking and problem-solving skills.
• To liaise closely with clinical teams to ensure mutual understanding of clinic rules and capacity issue that could compromise the booking of patients within clinical timescales, notifying clinicians of any clashes or possible overbooking of clinics
• On receipt of referrals ensure all alerts are recorded on the patients electronic record, plan appropriate appointments and scans in line with national maternity guidelines ensuring breaches are kept to a minimum and escalate as necessary.
• Make relevant clinic / appointment changes during patients pathway , to include booking transport and interpreter services
• The ability to work using own initiative and unsupervised. Team leaders are available should advice be required
• Record, process and action accordingly all appointments, clinic cancellations and amendment requests from Patients, Consultants and Medical Secretaries following Outpatient procedures.

About us

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together.

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

---

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

---