The Shrewsbury and Telford Hospital NHS Trust

Telephonist

Information:

This job is now closed

Job summary

Often referred to as the Hub of the Hospital, Switchboard is open 24-7 and 52 weeks of the year.

Are you a skilled multi tasker who can remain calm under pressure, whilst providing outstanding patient care? The post holder will be able to work under pressure, enjoy challenges and be flexible.

To be knowledgeable and fully competent of answering and following procedures for all emergency telephone calls/alarms, e.g., cardiac arrest, fire, helicopter landing trauma, paediatric emergencies and major incidents.

Main duties of the job

  • General call taking and dealing with Emergency calls
  • To operate a switchboard console and telephone directory system without supervision.
  • Access to online Rota's to on call staff.
  • To operate the bleep system, issue and re-programme bleeps in the absence of the Supervisor.
  • To assist with telephone enquiries from members of the Trust, general public, GP's, Hospitals and other organisations.
  • To take part in a rota system, covering 24-hours, 7 days per week.
  • To be knowledgeable and fully competent of answering and following procedures for all emergency telephone calls/alarms, e.g., cardiac arrest, fire, helicopter landing trauma, paediatric emergencies and major incidents.
  • To monitor all audible alarms and in the event of the alarms being activated inform the appropriate staff.
  • Full Training will be given
  • This is not a lone working position

About us

We are a small team operating across both sites.

We ask all staff members to adhere to Trust guidelines and policies with the emphasis on being clear and transparent and to have a voice.

TheShrewsbury and Telford Hospital NHS Trustcan offer yougreat career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns we have state of the art facilities, supportive friendly teams and excellent professional development opportunities.

Details

Date posted

28 December 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum/pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

223-TLO-510

Job locations

The Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ


Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Knowledge and Experience

Essential

  • Ability to prioritise work
  • Initiative
  • Communication skills
  • Keyboard skills

Desirable

  • Medical terminology

Personal Qualities

Essential

  • Good Communication skills
Person Specification

Knowledge and Experience

Essential

  • Ability to prioritise work
  • Initiative
  • Communication skills
  • Keyboard skills

Desirable

  • Medical terminology

Personal Qualities

Essential

  • Good Communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ


Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ


Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Switchboard Manager

Pauline Harbourne

pauline.harbourne@nhs.net

01743261010

Details

Date posted

28 December 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum/pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

223-TLO-510

Job locations

The Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ


Supporting documents

Privacy notice

The Shrewsbury and Telford Hospital NHS Trust's privacy notice (opens in a new tab)