The Shrewsbury and Telford Hospital NHS Trust

Assistant Fertility Administrator (12 months maternity cover)

This job is now closed

Job summary

An opportunity has arisen for an experienced administrator to join the fertility team for 12 months maternity cover. Ideally, the successful applicant will have experience in handling a high number of telephone calls in a calm, efficient and sensitive manner . These conversations are to be logged and transcribed accurately, other duties include filing and preparation of notes for clinics. Good time management and prioritisation skills are essential.

Please note this role requires participation in bank holiday working on a rota basis.

This post is based at Severn Fields Health Village, Shrewsbury.

Main duties of the job

Staffing the busy telephone line.
Logging patient calls and transcribing accurately.
Following training the post holder will be able to identify the high priority clinical calls and bring to the immediate attention of the duty Fertility Nurse. The sensitive nature of some of the calls require the post holder to be tactful and caring. Simple non-clinical queries such as checking appointment times will be able to be answered directly.
To provide the Nursing Team with the notes they require to make the call backs
Filing notes away after use. Filing paperwork in the appropriate section of the notes.
Preparation of notes for clinics and other assistance with general admin.

About us

Shropshire and Mid Wales Fertility Centre offer fertility investigations and treatments to NHS and fee paying patients across Shropshire and Mid and North Wales. We are a busy, growing department who relocated from a small area in the Royal Shrewsbury Hospital to bespoke new premises at Severn Fields Health Village in 2018. There is a multidisciplinary team of over 40 staff including doctors, nurses, scientists and administrators along with a specialist fertility counsellor. We are very proud of our patient centred approach and our excellent reputation nationally.

Date posted

30 November 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum/pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

223-AFA-425

Job locations

Shropshire and Mid Wales Fertility Centre

Severn Fields Health Village, Sundorne Road

Shrewsbury

SY1 4RQ

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Education and knowledge

Essential

4 GCSEs grade 4 or equivalent
Use of Microsoft Office including Outlook
Experience in call handling
Customer / patient service experience
Basic experience in administration

Desirable

Knowledge or experience of fertility sector
Experience with SEMA
Advanced experience in administration
Experience in healthcare / healthcare administration

Skills

Essential

Good time management / organised, efficient worker
Team Working
Patient focussed

Person Specification

Education and knowledge

Essential

4 GCSEs grade 4 or equivalent
Use of Microsoft Office including Outlook
Experience in call handling
Customer / patient service experience
Basic experience in administration

Desirable

Knowledge or experience of fertility sector
Experience with SEMA
Advanced experience in administration
Experience in healthcare / healthcare administration

Skills

Essential

Good time management / organised, efficient worker
Team Working
Patient focussed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

Shropshire and Mid Wales Fertility Centre

Severn Fields Health Village, Sundorne Road

Shrewsbury

SY1 4RQ

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

Shropshire and Mid Wales Fertility Centre

Severn Fields Health Village, Sundorne Road

Shrewsbury

SY1 4RQ

Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)