Job summary
An exciting opportunity has arisen for a highly motivated individual to join the Shrewsbury & Telford NHS Trust (SaTH) Digital Services IT Service Desk on a 1 year fixed term contract.
The successful candidates will be the face of Digital Services and will be the the first point of contact for all end users to ensure all IT service users receive an efficient and responsive and professional service.
You will provide a customer centric service with the aim of resolving incidents and service requests at the first point of contact and embedded following ITIL processes.
This role will include being part of an out of hours IT Service Desk on call rota.
Main duties of the job
Day to day duties will include but not exhaustive to;
- Experience working in a busy IT Service Desk environment
- Experience in problem solving in a mixed computing environment
- Experience of working in a service delivery function
- Influencing the application of IT to working practices
- Experience of IT systems administration
- Excellent communication skills and the ability to diplomatically deal with users of a mixed IT ability
- Flexible attitude to the prioritisation of workload (to support the dynamic nature of the service)
- Multi-tasking ability required to deal with multiple incidents awaiting resolution
About us
The successful candidate will have the opportunity to develop new skills and knowledge, and to be a part of many exciting and challenging projects currently being undertaken at the Trust as part of our Digital Transformation agenda.
You will work closely with all stakeholders and provide a robust, proactive and resilient service on which customers can rely upon.
Job description
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Job description
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification
Experience
Essential
- Proven experience in Problem solving and Diagnostics
- Proven IT Service Desk Experience
- Experience of working in a service delivery function
- Experience of IT systems administration
Desirable
- NHS Experience
- Understanding of ITIL working practices
- Experience of testing newly developed software and reporting problems / issues
- Experience of Customer Relation Managementv
Skills & Knowledge
Essential
- Excellent written and communication skills
- Broad knowledge of IT
- Proven knowledge of supporting OS Win 7 and Win10
- Proven knowledge of supporting iOS devices
Qualifications
Essential
Desirable
- ITIL Qualification
- Relevant IT specialist course
Person Specification
Experience
Essential
- Proven experience in Problem solving and Diagnostics
- Proven IT Service Desk Experience
- Experience of working in a service delivery function
- Experience of IT systems administration
Desirable
- NHS Experience
- Understanding of ITIL working practices
- Experience of testing newly developed software and reporting problems / issues
- Experience of Customer Relation Managementv
Skills & Knowledge
Essential
- Excellent written and communication skills
- Broad knowledge of IT
- Proven knowledge of supporting OS Win 7 and Win10
- Proven knowledge of supporting iOS devices
Qualifications
Essential
Desirable
- ITIL Qualification
- Relevant IT specialist course
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
