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The Shrewsbury and Telford Hospital NHS Trust

Bereavement Administration Assistant

Information:

This job is now closed

Job summary

We are seeking to recruit a motivated and efficient Administration Assistant to our Bereavement Service who has a resilient but compassionate nature.

The post holder will provide administrative support to the Bereavement & Medical Examiner team to assist in ensuring that Medical Certificates of Cause of Death are issued in line with, departmental, regional and national policy. Working closely with and supporting both the Medical Examiner Officers and Medical Examiners you will gain an understanding of patient journeys within the health system and help to support those who are bereaved due to the death of a relative in our care or in the community.

The role is full time, 37.5hrs to be worked Monday-Friday 9am-5pm.

Main duties of the job

  • To support the Medical Examiner Officers and Medical Examiners with the administrative duties that come with reviewing a death.
  • By preparing and processing Medical Examiner documentation, scanning medical certificates to the registrar and necessary documents to and from the Coroner's Service.
  • To support the bereaved by taking their phone enquiries and informing them of the Medical Examiner service and what support they will be receiving from the team.
  • Ensuring all relatives are sent a bereavement pack with supportive literature.
  • To liaise with medical staff at all levels to ensure completion of the medical certificate of cause of death and cremation papers in a timely manner.
  • To input and maintain comprehensive data on all the deaths reviewed by our service using Microsoft Excel spreadsheets.
  • To work across organisational boundaries and establish and maintain good working relationships with Shropshire & Telford Registration Services and the Coroner Office.
  • To provide administrative support to the Medical Examiner Officers with the running of the office environment.
  • Supporting bereaved relatives requests for mortuary visits.
  • Requesting and returning health records and working with ward colleagues to receive health records for medical examiner review

About us

This post will primarily be based from The Royal Shrewsbury Hospital, however applicants will be required to work from The Princess Royal Hospital in Telford as and when required to meet the needs of the service and should have reliable transport plans in place to facilitate this.

Working with the Bereavement & Medical Examiner Services will provide an excellent overview of the patient journeys in the health system and an opportunity to belong to a team who puts the Trust's values into practice with every relative contact they have. You will be part of a very inclusive team who work strongly together to ensure relatives are supported and listened to. You will be supported to learn new skills and gain knowledge for the bereavement, medical examiner and coronial systems.

Details

Date posted

01 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

223-BAA-072

Job locations

The Royal Shrewsbury Hospital & The Princess Royal Hospital

Shrewsbury

SY3 8XQ


Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Qualifications

Essential

  • Educated to NVQ level 3 or above or equivalent experience
  • ECDL or equivalent IT and keyboard skills

Skills, Experience and knowledge.

Essential

  • Previous experience of working in a secretarial or administrative role
  • Previous experience of working in a customer focussed role
  • Experience of using word, excel, databases and PowerPoint
  • Excellent interpersonal and communication skills; able to communicate sensitive information relating to patients with empathy and where there may be barriers to understanding
  • High level of accuracy and attention to detail

Desirable

  • Experience of working in the NHS
  • Knowledge of medical terminology
Person Specification

Qualifications

Essential

  • Educated to NVQ level 3 or above or equivalent experience
  • ECDL or equivalent IT and keyboard skills

Skills, Experience and knowledge.

Essential

  • Previous experience of working in a secretarial or administrative role
  • Previous experience of working in a customer focussed role
  • Experience of using word, excel, databases and PowerPoint
  • Excellent interpersonal and communication skills; able to communicate sensitive information relating to patients with empathy and where there may be barriers to understanding
  • High level of accuracy and attention to detail

Desirable

  • Experience of working in the NHS
  • Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital & The Princess Royal Hospital

Shrewsbury

SY3 8XQ


Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital & The Princess Royal Hospital

Shrewsbury

SY3 8XQ


Employer's website

http://www.sath.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Bereavement & Medical Examiner Service Manager

Lindsay Barker

lindsay.barker2@nhs.net

01743261384

Details

Date posted

01 August 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

223-BAA-072

Job locations

The Royal Shrewsbury Hospital & The Princess Royal Hospital

Shrewsbury

SY3 8XQ


Supporting documents

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