Job summary
2 year Fixed Term Contract
An exciting opportunity has arisen to join an established / experienced team of Desktop Support Technicians on a 2 year fixed-term contract as a Desktop Team Leader.
The post holder will support the IT Endpoint and Licensing Manager in in leading the operational delivery & function of the IT Desktop Technicians and the Desktop estate comprising of Desktop PC / Laptop, Wireless Trollies, Digital Dictation devices as well as iOS devices including iPhones, iPods and iPads used by the directorates customers/ clients.
You will be responsible for the delivery of a customer sensitive and IT diagnostic responsive service. Supporting staff across Shrewsbury, Telford, Shrewsbury Business Park and community sites, providing a complex diagnostic & incident resolution and advice service, which ensures the maximum availability, performance and utilisation of information systems and device management used by our clinical and business.
The postholder will undertake incident diagnostics to resolve any technical issues, support projects which require the implementation / deployment of devices as well as management of the deployment of Windows security patches to devices as well as iOS version updates in line with the SaTH Digital Security improvement plan.
The post holder will also participate in an out of hours on call Desktop Support rota.
Main duties of the job
You will have demonstrable experience in:-
- Day to day management / coordination of the Desktop Support team
- Supporting the desktop recruitment, appraisal and 1:1's of desktop support staff
- Leading on business as usual desktop services across SaTH's IT estate
- Supporting the Endpoint & Licensing Manager is resourcing projects and workstreams
- Ensuring comprehensive documentation / standard operating procedures and developed and maintained
- Providing a customer centric service to all staff. To deliver a professional, polite and empathetic service, building professional relationships with Digital Service, Business and Clinical staff across SaTH.
- To work collaboratively with other teams including the IT Service Desk, Infrastructure / Network Team, Systems Admin, Training Team.
- To support a range of Windows operating systems including Windows 10 and 11.
- To support the deployment and day to day management diagnostics of Office365
- Undertake incident diagnostics to resolve any technical issues, support projects which require the implementation / deployment of devices.
- Testing and deployment of windows security patches to devices as well as iOS version updates in line with the SaTH Digital Security improvement plan in line with NHS England
- Ensure that the IT asset database record is kept up to date.
- Work within defined deadlines as part of a team and on an individual basis
About us
The successful candidate will have the opportunity to develop new skills and knowledge, and to be a part of many exciting and challenging projects currently being undertaken at the Trust as part of our Digital Transformation agenda.
You will work closely with all stakeholders and provide a robust, proactive and resilient service on which our customers can rely upon.
Job description
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Job description
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification
Qualification
Essential
- Educated to degree level or equivalent experience
Desirable
- ITIL Foundation Certificate.
- Microsoft Certification
Experience
Essential
- Experience of working on Windows 10 and 11
- Experience of Apple products, iPhones/iPads etc. and their configuration via a Mobile Device Management Tool
- Experience of working in a large organisation supporting a large estate of end-point devices
- Experience and understanding of ITIL working practices
- Configuration and maintenance of of Desktop related systems i.e. Sophos, AirWatch, SNOW, IT Health Dashboard
SKILLS.
Essential
- Excellent customer relation skills.
- Proven skill in problem solving and diagnostics through to resolution
- Test and deploy window security patches for devices
- Network patching to support the installation of end-point-devices
Desirable
- Basic Project Management skills
Knowledge
Essential
- Build and configuration of PCs/Laptops and operating systems, including Windows 10 and 11
- Configuration of Office packages
- Knowledge of build and configuration of Apple devices
Other
Essential
- Participate in an out of hours oncall service
- Able to work under pressure and to deadlines
- Multi-task
- Self motivated
- Clean driving License / able to travel between sites
Person Specification
Qualification
Essential
- Educated to degree level or equivalent experience
Desirable
- ITIL Foundation Certificate.
- Microsoft Certification
Experience
Essential
- Experience of working on Windows 10 and 11
- Experience of Apple products, iPhones/iPads etc. and their configuration via a Mobile Device Management Tool
- Experience of working in a large organisation supporting a large estate of end-point devices
- Experience and understanding of ITIL working practices
- Configuration and maintenance of of Desktop related systems i.e. Sophos, AirWatch, SNOW, IT Health Dashboard
SKILLS.
Essential
- Excellent customer relation skills.
- Proven skill in problem solving and diagnostics through to resolution
- Test and deploy window security patches for devices
- Network patching to support the installation of end-point-devices
Desirable
- Basic Project Management skills
Knowledge
Essential
- Build and configuration of PCs/Laptops and operating systems, including Windows 10 and 11
- Configuration of Office packages
- Knowledge of build and configuration of Apple devices
Other
Essential
- Participate in an out of hours oncall service
- Able to work under pressure and to deadlines
- Multi-task
- Self motivated
- Clean driving License / able to travel between sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
