Desktop Support Technician

The Shrewsbury and Telford Hospital NHS Trust

This job is now closed

Job summary

2 year Fixed Term Contract

An exciting opportunity has arisen to join an established / experienced team of Desktop Support Technicians on a 2 year fixed term contract.

The post holder will be a member of the Desktop Support Team providing a customer sensitive and responsive support, fault resolution and advice service, which ensures the maximum availability, performance and utilisation of device management including Desktop PC / Laptop, Wireless Trollies, Digital Dictation devices as well as iOS devices including iPhones, iPods and iPads used by the directorates business and clinical teams.

The post holder will be responsible for ensuring a systematic, disciplined and analytical approach to problem solving and ensuring agreed procedures and standards are met as well as ensuring the security of It related devices across the organisation.

The postholder will undertake incident diagnostics to resolve any technical issues, support project which require the implementation / deployment of devices as well as management of the deployment of Windows security patches to devices as well as iOS version updates in line with The Shrewsbury and Telford Hospital NHS Trust (SaTH) Digital Security Strategy and improvement plan.

The postholder will also participate in an out of hours on-call Desktop Support rota.

Main duties of the job

You will have demonstrable experience in:-

To provide a customer centric service to all staff. To deliver a professional, polite and empathetic service, building professional relationships with Digital Service, Business and Clinical staff across SaTH.
To work collaboratively with other teams including the IT Service Desk, Infrastructure / Network Team, Systems Admin, Training Team.
To support a range of Windows operating systems including Windows 7 and 10.
To support the deployment and day to day management diagnostics of Office365.
Build and configuration of Desktop PC's, Laptops and other end point devices including digital dictation devices and iOS devices i.e. iPhones, iPADs, iPODs etc.
Undertake incident diagnostics to resolve any technical issues, support projects which require the implementation / deployment of devices.
Testing and deployment of windows security patches to devices as well as iOS version updates in line with the SaTH Digital Security improvement plan in line with NHSDigital and NHSX.
To support the install of new device across SaTH including the Desktop network patch as part of device installations.
Ensure that the IT asset database record is kept up to date.
Work within defined deadlines as part of a team and on an individual basis.
Installation, repair and maintenance of IT equipment

About us

The successful candidate will have the opportunity to develop new skills and knowledge, and to be a part of many exciting and challenging projects currently being undertaken at the Trust as part of our Digital Transformation agenda.

You will work closely with all stakeholders and provide a robust, proactive and resilient service on which our customers can rely upon.

Date posted

16 May 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year Per annum

Contract

Fixed term

Duration

2 years

Working pattern

Full-time

Reference number

223-DTT-753

Job locations

The Shrewsbury and Telford Hospital

Apley, Telford

Telford

TF1 6TF

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Qualification

Essential

Educated to degree level or equivalent experience

Desirable

ITIL Foundation Certificate.
Microsoft Certification

Experience

Essential

Experience of working on Windows 10 and 11
Experience of Apple products, iPhones/iPads etc. and their configuration via a Mobile Device Management Tool
Experience of working in a large organisation supporting a large estate of end-point devices

SKILLS.

Essential

Excellent customer relation skills.
Proven skill in problem solving and diagnostics through to resolution
Test and deploy window security patches for devices
Network patching to support the installation of end-point-devices

Desirable

Basic Project Management skills

Knowledge

Essential

Build and configuration of PCs/Laptops and operating systems, including Windows 10 and 11
Configuration of Office packages
Knowledge of build and configuration of Apple devices

Other

Essential

Participate in an out of hours oncall service
Able to work under pressure and to deadlines
Multi-task
Self motivated

Person Specification

Qualification

Essential

Educated to degree level or equivalent experience

Desirable

ITIL Foundation Certificate.
Microsoft Certification

Experience

Essential

Experience of working on Windows 10 and 11
Experience of Apple products, iPhones/iPads etc. and their configuration via a Mobile Device Management Tool
Experience of working in a large organisation supporting a large estate of end-point devices

SKILLS.

Essential

Excellent customer relation skills.
Proven skill in problem solving and diagnostics through to resolution
Test and deploy window security patches for devices
Network patching to support the installation of end-point-devices

Desirable

Basic Project Management skills

Knowledge

Essential

Build and configuration of PCs/Laptops and operating systems, including Windows 10 and 11
Configuration of Office packages
Knowledge of build and configuration of Apple devices

Other

Essential

Participate in an out of hours oncall service
Able to work under pressure and to deadlines
Multi-task
Self motivated

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information