Job summary
Thank you for your interest in the Healthier Lifestyle Service Administrator for the Healthier Lifestyle Service. This pack provides you with all the information you may need to apply for this vacancy.
West London NHS Trust has grown significantly in the last two years with investment in mental health services and this growth is set to continue over the next five years. In 2019, the Trust expanded its portfolio to include community services in Ealing and beyond, through our Integrated Care Services. We are incredibly proud that more staff than ever would recommend us a place to work and we have seen a 28% increase in staff engagement in the national staff survey over the last 5 years.
We are on a significant journey of transformation in the quality of services provided, through greater co-production with service users and carers, and addressing long-standing inequalities. Increasingly, we are leading and collaborating closely with Integrated Care Partnerships and at the wider system level, as a strong voice for integrated services and the most vulnerable in society.
I am looking for a candidate with the drive, enthusiasm and vision to lead the expansion and transformation of both mental health and community services in collaboration with our staff and our partners.
Note: This role does not offer sponsorship
Main duties of the job
To contribute to the care provision and review of the smokefree patient, through timely and accurate processing of incoming referrals and patient queries.
Ensuring entry and management of patient data on Quit Manager and SystmOne
The other part of the role will be helping with the day-to-day running of the team which may in addition include organisation of appointments, liaising with GP Practices for patient information, triaging and prioritising telephone calls from patients. There will also be some general administration duties including uploading of clinical information, photocopying and supporting the Health Improvement Practitioners and Tobacco Dependency Advisors and wider Healthier Lifestyle Service
Supporting with health promotion event planning and execution to increase the public awareness of the Healthier Lifestyle Service.
Managing social media account and content
To be kind and responsive but professional and informative and contribute to the quality of the services we provide
Ensuring the people using our services have a good experience by respecting, empowering and working in partnership with people
We believe that the best health care is delivered by multi-disciplinary teams working well together and in partnership with other teams and services to provide seamless care.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential
- Numeracy and Literacy skills required to keep accurate records. NVQ L3 or equivalent
Experience
Essential
- Previous experience working in NHS setting.
- MS Office Tools, Excel Sheet, Word
Desirable
- Working knowledge of SystmOne, Quit Manager
Knowledge
Essential
- Supported others in collating data for service development and audit
- Able to maintain electronic patient records
- Use Microsoft Word to draft letters and reports
Desirable
- Undertake basic reports and audits using SystmOne and Quit Manager
Other Requirements
Essential
- Able to maintain accurate, timely, concise and legible clinical records both electronic and handwritten which adhere to the West London NHS trust policies.
- Able to talk to people about sensitive issues in a supportive manner but also challenge others assertively where necessary
- Commitment to the principle of equal opportunities for all.
- Understanding of the issues of confidentiality.
Desirable
- Motivated to further personal and professional development
Person Specification
Qualifications
Essential
- Numeracy and Literacy skills required to keep accurate records. NVQ L3 or equivalent
Experience
Essential
- Previous experience working in NHS setting.
- MS Office Tools, Excel Sheet, Word
Desirable
- Working knowledge of SystmOne, Quit Manager
Knowledge
Essential
- Supported others in collating data for service development and audit
- Able to maintain electronic patient records
- Use Microsoft Word to draft letters and reports
Desirable
- Undertake basic reports and audits using SystmOne and Quit Manager
Other Requirements
Essential
- Able to maintain accurate, timely, concise and legible clinical records both electronic and handwritten which adhere to the West London NHS trust policies.
- Able to talk to people about sensitive issues in a supportive manner but also challenge others assertively where necessary
- Commitment to the principle of equal opportunities for all.
- Understanding of the issues of confidentiality.
Desirable
- Motivated to further personal and professional development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
