Job summary
Are you an organised and motivated individual with a passion for supporting high-quality patient care? Do you enjoy working within a dynamic, multidisciplinary team environment?
West London NHS Trust is seeking a dedicated and enthusiastic Band 3 Administrator to join the Hounslow Community Cardiorespiratory and Post-COVID Service.This is an excellent opportunity to play a vital role in supporting a specialist community team that delivers rehabilitation and self-management programmes for patients with long-term respiratory and cardiac conditions, as well as those recovering from Post-COVID Syndrome.
As a key member of the service, you will provide comprehensive administrative support to ensure the smooth and efficient running of the team. Your responsibilities will include managing referrals, coordinating patient appointments, maintaining accurate clinical records on electronic systems, supporting waiting list management, and acting as a central point of contact for patients, carers, and healthcare professionals.
Main duties of the job
We are looking for someone who is organised, reliable, and proactive, with excellent communication and interpersonal skills. You should have previous administrative experience, ideally within a healthcare or community setting, and be confident in using digital systems and Microsoft Office applications. Attention to detail, the ability to prioritise workload, and a commitment to confidentiality and patient safety are essential.
The role is based within community settings across Hounslow, and flexibility to support service delivery across different sites may be required. By joining our team, you will become part of a service that is committed to innovation, compassion, and excellence in patient care, while supporting staff development and wellbeing.
If you are looking for a role where you can make a meaningful contribution to patient care while developing your administrative and service support skills, we would be delighted to hear from you.
Apply now and take the next step in your career with West London NHS Trust.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential
- NVQ Level 3 in Health & Social Care, Administration or equivalent experience.
- Numeracy and literacy skills sufficient to maintain accurate clinical and administrative records.
Desirable
- Care Certificate or equivalent.
- Evidence of continuing personal development.
Experience
Essential
- Previous experience working in a rehabilitation, respiratory, cardiac, or community healthcare setting
- Experience taking basic observations (SpO2, HR, BP).
- Experience supporting delivery of group classes or patient education (e.g. Pulmonary Rehabilitation, Cardiac Rehabilitation, Post-COVID sessions).
Desirable
- Basic knowledge of respiratory, cardiac, or Post-COVID equipment and monitoring used in the community.
- Experience supporting clinicians in home visits or virtual clinics.
Knowledge
Essential
- Ability to maintain efficient administrative and booking systems.
- Understanding of confidentiality, information governance, and data protection requirements.
- Awareness of the needs of people with long-term respiratory, cardiac, and Post-COVID conditions.
- Understanding of the role of self-management and rehabilitation in long-term condition care.
- Familiarity with updating and maintaining electronic databases.
Desirable
- Awareness of NHS and community care pathways for oxygen therapy, pulmonary rehabilitation, cardiac rehabilitation, and Post-COVID management
Skills
Essential
- Able to communicate effectively with patients, carers, and the multidisciplinary team (MDT).
- Confident in telephone, face-to-face, and written communication.
- Able to provide clear information sensitively and challenge appropriately when needed.
- Able to maintain accurate, concise, and timely clinical and administrative records (electronic and handwritten) in line with Trust policy
- Competent in maintaining electronic patient records
- Proficient in Microsoft Word for correspondence and reports.
- Basic knowledge of Excel for data entry and audit support.
- Experience or willingness to learn SystmOne or similar NHS database.
Desirable
- Experience supporting data collection or reporting for service development or audit.
Caring Skills & Abilities
Essential
- Adheres to the Code of Conduct for Health & Social Care Workers.
- Able to contribute to assessments and group classes under supervision (PR, CR, Post-COVID).
- Able to work independently within set care plans, seeking advice when needed.
- Understands personal limits and accountability for own decisions.
- Physically able to meet the requirements of the role, including moving equipment between venues and working in varying community environments
Desirable
- Venepuncture or basic clinical sampling skills (training can be provided).
Other
Essential
- Motivated to develop skills and knowledge in respiratory, cardiac, and Post-COVID care.
- Commitment to equality, diversity, and inclusion in service delivery.
- Understanding of confidentiality and safeguarding responsibilities.
- Flexible and adaptable to meet the needs of the service (e.g. working across sites, supporting virtual sessions).
Desirable
- Experience supporting audit, data collation, or service evaluation within community health services.
- Car driver with access to a vehicle for work purposes
Person Specification
Qualifications
Essential
- NVQ Level 3 in Health & Social Care, Administration or equivalent experience.
- Numeracy and literacy skills sufficient to maintain accurate clinical and administrative records.
Desirable
- Care Certificate or equivalent.
- Evidence of continuing personal development.
Experience
Essential
- Previous experience working in a rehabilitation, respiratory, cardiac, or community healthcare setting
- Experience taking basic observations (SpO2, HR, BP).
- Experience supporting delivery of group classes or patient education (e.g. Pulmonary Rehabilitation, Cardiac Rehabilitation, Post-COVID sessions).
Desirable
- Basic knowledge of respiratory, cardiac, or Post-COVID equipment and monitoring used in the community.
- Experience supporting clinicians in home visits or virtual clinics.
Knowledge
Essential
- Ability to maintain efficient administrative and booking systems.
- Understanding of confidentiality, information governance, and data protection requirements.
- Awareness of the needs of people with long-term respiratory, cardiac, and Post-COVID conditions.
- Understanding of the role of self-management and rehabilitation in long-term condition care.
- Familiarity with updating and maintaining electronic databases.
Desirable
- Awareness of NHS and community care pathways for oxygen therapy, pulmonary rehabilitation, cardiac rehabilitation, and Post-COVID management
Skills
Essential
- Able to communicate effectively with patients, carers, and the multidisciplinary team (MDT).
- Confident in telephone, face-to-face, and written communication.
- Able to provide clear information sensitively and challenge appropriately when needed.
- Able to maintain accurate, concise, and timely clinical and administrative records (electronic and handwritten) in line with Trust policy
- Competent in maintaining electronic patient records
- Proficient in Microsoft Word for correspondence and reports.
- Basic knowledge of Excel for data entry and audit support.
- Experience or willingness to learn SystmOne or similar NHS database.
Desirable
- Experience supporting data collection or reporting for service development or audit.
Caring Skills & Abilities
Essential
- Adheres to the Code of Conduct for Health & Social Care Workers.
- Able to contribute to assessments and group classes under supervision (PR, CR, Post-COVID).
- Able to work independently within set care plans, seeking advice when needed.
- Understands personal limits and accountability for own decisions.
- Physically able to meet the requirements of the role, including moving equipment between venues and working in varying community environments
Desirable
- Venepuncture or basic clinical sampling skills (training can be provided).
Other
Essential
- Motivated to develop skills and knowledge in respiratory, cardiac, and Post-COVID care.
- Commitment to equality, diversity, and inclusion in service delivery.
- Understanding of confidentiality and safeguarding responsibilities.
- Flexible and adaptable to meet the needs of the service (e.g. working across sites, supporting virtual sessions).
Desirable
- Experience supporting audit, data collation, or service evaluation within community health services.
- Car driver with access to a vehicle for work purposes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
