Job summary
Shape the future of integrated care in West London
West London NHS Trust is seeking an ambitious and driven Operational Effectiveness Manager to play a central role in delivering high-quality, efficient and person-centred services across our borough-based model.
This is a pivotal leadership role within Local Services, working at the heart of operational delivery, transformation and performance improvement across services.
You will work in close partnership with Borough Clinical Directors, Associate Borough Directors and multidisciplinary teams to ensure services are safe, effective, and continuously improving
As an Operational Effectiveness Manager, you will:
- Lead borough-wide performance, quality and operational improvement
- Translate complex data into actionable insight to drive service change
- Support delivery of key priorities including:
- Community Mental Health Framework
- Quality & Safety agendas
- Neighbourhood and integrated care models
- Embed a culture of intelligent productivity and continuous improvement
- Support optimisation of digital systems (e.g. EPR, dashboards, telephony)
- Strengthen governance, risk management and CQC readiness
- Work across organisational boundaries with local authorities, primary care and system partners
This is a highly visible role with significant scope to influence service delivery and improve outcomes for local populations
Main duties of the job
We are looking for a motivated, values-driven leader with:
- Strong experience in operational delivery, performance improvement or transformation within the NHS or similar environment
- Proven ability to interpret complex data and drive improvement
- Experience working with digital systems, reporting or service redesign
- Excellent stakeholder engagement and influencing skills
- A commitment to high-quality, equitable and person-centred care
You will be comfortable working in a fast-paced, complex environment and able to balance operational priorities with long-term transformation.
Why join us?
West London NHS Trust is one of the most diverse and innovative providers in the UK, delivering mental health and community services across Ealing, Hounslow, and Hammersmith & Fulham, as well as national forensic services.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Skills
Essential
- Excellent interpersonal and influencing skills
- Ability to analyse and interpret complex data and performance metrics
- Skilled in digital and operational transformation
- Strong leadership and collaborative problem-solving abilities
- Ability to coach others in using data, digital tools and improvement methods
- Able to manage competing priorities and work under pressure
Qualifications & Training
Essential
- Degree or equivalent senior-level experience in a relevant discipline
- Post-graduate or equivalent senior-level experience in a relevant discipline
- Evidence of up-to-date and sustained personal and professional development
- Relevant leadership or management qualification or equivalent experience
Desirable
- Formal programme or project management qualification (e.g. PRINCE2, MSP, Lean, QI)
- Training in digital transformation or business intelligence
- Clinical qualification and/or registration.
Experience
Essential
- Experience supporting operational delivery and improvement in an NHS or similar setting
- Experience in performance improvement, transformation, and cultural change
- Experience translating data into insight and action
- Experience in digital optimisation (e.g. EPR, telephony)
- Experience preparing reports for governance and assurance forums
- Experience operating under pressure in complex systems
Desirable
- Experience with borough/place-based transformation- Experience in co-producing service redesign or digital initiatives
- Experience designing or managing BI dashboards
Knowledge
Essential
- Working knowledge of NHS priorities (e.g. Long Term Plan, Core20PLUS5, Community Mental Health Framework)
- Understanding of quality governance, assurance, and CQC frameworks
- Awareness of quality improvement & digital systems in healthcare
Desirable
- Understanding of NHS payment mechanisms
- Knowledge of data integration, architecture and quality in BI systems
Values & Behaviours
Essential
- Demonstrates honesty, integrity and commitment to inclusive, patient-centred care
- Committed to digital inclusion and reducing variation
- Able to work independently and make sound judgments
- Resilient and adaptable in navigating complexity
Person Specification
Skills
Essential
- Excellent interpersonal and influencing skills
- Ability to analyse and interpret complex data and performance metrics
- Skilled in digital and operational transformation
- Strong leadership and collaborative problem-solving abilities
- Ability to coach others in using data, digital tools and improvement methods
- Able to manage competing priorities and work under pressure
Qualifications & Training
Essential
- Degree or equivalent senior-level experience in a relevant discipline
- Post-graduate or equivalent senior-level experience in a relevant discipline
- Evidence of up-to-date and sustained personal and professional development
- Relevant leadership or management qualification or equivalent experience
Desirable
- Formal programme or project management qualification (e.g. PRINCE2, MSP, Lean, QI)
- Training in digital transformation or business intelligence
- Clinical qualification and/or registration.
Experience
Essential
- Experience supporting operational delivery and improvement in an NHS or similar setting
- Experience in performance improvement, transformation, and cultural change
- Experience translating data into insight and action
- Experience in digital optimisation (e.g. EPR, telephony)
- Experience preparing reports for governance and assurance forums
- Experience operating under pressure in complex systems
Desirable
- Experience with borough/place-based transformation- Experience in co-producing service redesign or digital initiatives
- Experience designing or managing BI dashboards
Knowledge
Essential
- Working knowledge of NHS priorities (e.g. Long Term Plan, Core20PLUS5, Community Mental Health Framework)
- Understanding of quality governance, assurance, and CQC frameworks
- Awareness of quality improvement & digital systems in healthcare
Desirable
- Understanding of NHS payment mechanisms
- Knowledge of data integration, architecture and quality in BI systems
Values & Behaviours
Essential
- Demonstrates honesty, integrity and commitment to inclusive, patient-centred care
- Committed to digital inclusion and reducing variation
- Able to work independently and make sound judgments
- Resilient and adaptable in navigating complexity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
