Job summary
The Paediatric Audiology Service provides a wide range of children's hearing services for the population of the London Boroughs of Hounslow and Ealing. The post holder will provide comprehensive support to the Paediatric Audiology Service. The post holder will undertake administrative tasks and be based at Heart of Hounslow Centre for Health.
You must have excellent communication and interpersonal skills, strong IT skills with a high level of data accuracy, excellent organisational skills, and the ability to prioritise and meet deadlines.
Main duties of the job
The post holder will be responsible for the day-to-day delivery of administrative support to Audiology services in Ealing and Hounslow other team administrators, the team leader and colleagues in specialist administration roles in the total delivery of the children's administration service. Engaging positively in the flexible deployment of staff to ensure work is prioritized and delivered to time scale and providing cross cover to teams to meet the needs of the service in cases of absence and high demand.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential
- GCSE or equivalent qualifications in English and maths
Desirable
- Formal administration qualification, e.g., Apprenticeship / NVQ 2.
Experience
Essential
- Effective working within multidisciplinary teams.
Desirable
- Experience of working with local policies, procedures and use of NHS IT systems.
Knowledge
Essential
- Computer literate including emails and web portal.
- Intermediate knowledge in the use of the Microsoft Office packages, specifically Word, Excel, PowerPoint and Outlook
Other
Essential
- Demonstrate excellent verbal and written communication skills with staff, patients, families, carers and professionals
- Able to work as part of a team but to be able to manage your own workload independently, to understand priorities and communicate concerns.
- Able to establish links with other services and professionals.
- Willingness to learn and develop.
- Practicable, approachable and supportive attitude
- Excellent attention to detail and accuracy
Person Specification
Qualifications
Essential
- GCSE or equivalent qualifications in English and maths
Desirable
- Formal administration qualification, e.g., Apprenticeship / NVQ 2.
Experience
Essential
- Effective working within multidisciplinary teams.
Desirable
- Experience of working with local policies, procedures and use of NHS IT systems.
Knowledge
Essential
- Computer literate including emails and web portal.
- Intermediate knowledge in the use of the Microsoft Office packages, specifically Word, Excel, PowerPoint and Outlook
Other
Essential
- Demonstrate excellent verbal and written communication skills with staff, patients, families, carers and professionals
- Able to work as part of a team but to be able to manage your own workload independently, to understand priorities and communicate concerns.
- Able to establish links with other services and professionals.
- Willingness to learn and develop.
- Practicable, approachable and supportive attitude
- Excellent attention to detail and accuracy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
