Job summary
West London NHS Trust is delivering an ambitious multi-year Transformation Plan. We are seeking a candidate with senior programme and/or delivery experience to play a central role in leading the planning, development and implementation of complex programmes that deliver sustainable, outcome-focused improvement across borough, neighbourhood and service levels.
This position leads high-impact work to improve access, equity and patient flow across high-demand inpatient and community pathways, while strengthening quality, enhancing patient experience, and driving forward the Neighbourhood Health agenda across our boroughs.
You will be central to shaping integrated, clinically led and financially sustainable transformation initiatives aligned with national and system priorities, including the NHS 10-Year Plan.
Main duties of the job
Reporting to the Head of Transformation, this job holder will work across community and mental health programme areas in leading end-to-end delivery of key transformation priorities. The job holder will lead the end-to-end delivery of key transformation priorities, ensuring robust and effective change management throughout the process. This will involve:
Responsibility for the day-to-day management of assigned deliverables including starting up, maintaining, supporting, facilitating, monitoring progress, closing and evaluating multiple workstreams.
Managing multiple workstreams, from initial planning, development and implementation to ongoing support, monitoring progress, and final evaluation.
Providing guidance and expertise to support clinical and operational leaders on delivery of transformation initiatives, including overseeing project planning, resource allocation, risk management, and communication.
Responsibility for all enabling work to drive the programme including co-production with service users, carers, staff and co-production partners; enabling digital solutions; enabling estates solutions; outcomes; and workforce.
Lead delivery through close working with senior management, clinical leads and support services in leading delivery of programme priorities. They will also work closely with internal and external colleagues ensuring they are fully sighted and involved in all transformation work.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential
- Educated to masters level or equivalent experience of leading at senior level
- PRINCE 2 practitioner, APM training or equivalent change management qualification.
- Evidence of continued professional development specific to leading programme or change Management.
Desirable
- Managing Successful Programmes (MSP) training or equivalent
Experience
Essential
- Experience of NHS Operational and/ or clinical management o OR Experience of working in NHS England/ Improvement in national or regional mental health areas
- Experience of working in a leadership role within the NHS in delivering transformation, change management or improvement projects
- Experience of working with clinicians, practitioners, and service users and carers in delivering change
- Experience and ability to matrix work across multiple teams and organisations
- Demonstrable track record of leading or playing a significant role in the delivery of change management or improvement programmes
- Experience in developing new and innovative models of care, from end-to-end, to address unmet needs.
Desirable
- Experience in writing successful business cases.
- Experience of working in the NHS or outreach work, or undertaking local engagement work (e.g. lived experience ambassadors, mentoring, peer support etc.), the experience of working in or with the voluntary sector, working in community groups
Knowledge
Essential
- Sound knowledge and experience of underpinning NHS policy and guidance, with ability to apply knowledge
- Knowledge and experience of change management, business process mapping and quality improvement approaches
- Advanced technical programme management skills with an ability to adapt the approach to a service environment.
Desirable
- Membership of relevant professional body
- Knowledge of financial analysis and contracts
Skills Planning, Technical, Physical and autonomy
Essential
- Excellent leadership skills, with the ability to drive and motivate teams of people at all levels of an organisations, and to manage conflict
- Advanced skills in planning and delivering projects to time and quality standard expectations
- Ability to undertake data analysis and present complex information to aid decision making.
- Ability to analyses, interpret and present complex information and quantitative and qualitative data, including financial data, and to make decisions based on highly complicated and sometimes incomplete information
- Self-motivating and self-disciplined, planning and organizing a work programme with conflicting demands and priorities
- Advanced knowledge of Microsoft Office, especially Microsoft Excel and PowerPoint.
Person Specification
Qualifications
Essential
- Educated to masters level or equivalent experience of leading at senior level
- PRINCE 2 practitioner, APM training or equivalent change management qualification.
- Evidence of continued professional development specific to leading programme or change Management.
Desirable
- Managing Successful Programmes (MSP) training or equivalent
Experience
Essential
- Experience of NHS Operational and/ or clinical management o OR Experience of working in NHS England/ Improvement in national or regional mental health areas
- Experience of working in a leadership role within the NHS in delivering transformation, change management or improvement projects
- Experience of working with clinicians, practitioners, and service users and carers in delivering change
- Experience and ability to matrix work across multiple teams and organisations
- Demonstrable track record of leading or playing a significant role in the delivery of change management or improvement programmes
- Experience in developing new and innovative models of care, from end-to-end, to address unmet needs.
Desirable
- Experience in writing successful business cases.
- Experience of working in the NHS or outreach work, or undertaking local engagement work (e.g. lived experience ambassadors, mentoring, peer support etc.), the experience of working in or with the voluntary sector, working in community groups
Knowledge
Essential
- Sound knowledge and experience of underpinning NHS policy and guidance, with ability to apply knowledge
- Knowledge and experience of change management, business process mapping and quality improvement approaches
- Advanced technical programme management skills with an ability to adapt the approach to a service environment.
Desirable
- Membership of relevant professional body
- Knowledge of financial analysis and contracts
Skills Planning, Technical, Physical and autonomy
Essential
- Excellent leadership skills, with the ability to drive and motivate teams of people at all levels of an organisations, and to manage conflict
- Advanced skills in planning and delivering projects to time and quality standard expectations
- Ability to undertake data analysis and present complex information to aid decision making.
- Ability to analyses, interpret and present complex information and quantitative and qualitative data, including financial data, and to make decisions based on highly complicated and sometimes incomplete information
- Self-motivating and self-disciplined, planning and organizing a work programme with conflicting demands and priorities
- Advanced knowledge of Microsoft Office, especially Microsoft Excel and PowerPoint.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
