Job summary
West London NHS Trust is seeking a committed and compassionate Band 3 Healthcare Assistant to join our dedicated team. As one of the most diverse and respected mental health and community trusts in the UK, we take pride in delivering safe, responsive, and high-quality care to the communities we serve.
You will play an essential part in supporting patients across our services, working collaboratively with multidisciplinary teams to uphold the Trust's values of Togetherness, Respect, Excellence and Caring. You will contribute to creating a safe, therapeutic environment where patient dignity, wellbeing, and recovery are at the forefront of everything we do.
We are looking for an individual with previous healthcare experience who is confident working in fast-paced settings and committed to delivering person-centred care. Strong communication skills, empathy, and the ability to build positive relationships with patients and their families are key to succeeding in this position.
At West London NHS Trust, we value and invest in our staff. You will benefit from a supportive leadership team, opportunities for ongoing professional development, and a workplace that fosters collaboration, inclusion, and continuous improvement.
If you are passionate about making a meaningful difference and ready to contribute to the exceptional care we provide across our services, we encourage you to apply and take the next step in your career with us
Note: This role does not offer sponsorship
Main duties of the job
Patient Care: Deliver compassionate, patient-centered care, assisting with hygiene, mobility, nutrition, hydration, and emotional well-being while maintaining patients' dignity and safety.
Clinical Support: Perform and record observations (e.g., vitals, blood glucose), assist with care plans, clinical tasks, mobility aids, and patient preparation for procedures.
Team Collaboration: Work within a multidisciplinary team and students, and contribute to handovers and meetings for seamless care delivery.
Administration: Maintain accurate patient records and ensure compliance with policies, procedures, and health and safety standards.
Development: Engage in training and development to enhance skills and stay updated on best practices.
General Duties: Maintain a clean, safe environment, support infection control, and undertake delegated tasks to ensure ward efficiency.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications and Training
Essential
- NVQ level three in care (or substantial relevant experience)
Desirable
Experience
Essential
- Experience in acute and community/outpatient setting
- Experience of working with patients
- Competency in recording near side observations 6.
- Awareness of confidentiality (A, I)
- Ability to question, clarify, knowledge of own limitations and importance of risk assessment.
Desirable
- Community lone working
- Experience of participating in Audit (A)
- Experience of working with people who have had a fall (A, I)
- Previous experience in NHS,
- Knowledge of aids and equipment used to promote independence (A, I)
- Healthcare or Social Care (A, I)
Knowledge
Essential
- Knowledge and ability to provide nursing and rehabilitation treatment
- 2.Keyboard skills and ability to access information via the internet
Desirable
- Ability to use SystmOne database
- Knowledge of equipment provision, wheelchair services and special seating
Personal Qualities
Essential
- Good problem solving abilities
- Excellent time management and organisational skills
- Ability to work both independently and as a member of a team including working across professional boundaries.
- Able to communicate clearly and accurately, verbally and in writing, to a wide range of people including users, colleagues, carers, and managers
- Ability to work flexibly in order to meet the needs of the service i.e. extended hours and weekends
- An understanding of providing services to a diverse patient
- Have an interest in working with older people and rehabilitation (A, I)
- Willingness and ability to learn new skills (I)
- Ability to work with people with cognitive impairment. (A,I)
- Friendly, approachable and able to demonstrate empathy (I)
- Dynamic and forward thinking- ability to support Trust initiatives (A, I)
- Commitment to personal and service development (I)
- Ability to advocate for others (I)
Person Specification
Qualifications and Training
Essential
- NVQ level three in care (or substantial relevant experience)
Desirable
Experience
Essential
- Experience in acute and community/outpatient setting
- Experience of working with patients
- Competency in recording near side observations 6.
- Awareness of confidentiality (A, I)
- Ability to question, clarify, knowledge of own limitations and importance of risk assessment.
Desirable
- Community lone working
- Experience of participating in Audit (A)
- Experience of working with people who have had a fall (A, I)
- Previous experience in NHS,
- Knowledge of aids and equipment used to promote independence (A, I)
- Healthcare or Social Care (A, I)
Knowledge
Essential
- Knowledge and ability to provide nursing and rehabilitation treatment
- 2.Keyboard skills and ability to access information via the internet
Desirable
- Ability to use SystmOne database
- Knowledge of equipment provision, wheelchair services and special seating
Personal Qualities
Essential
- Good problem solving abilities
- Excellent time management and organisational skills
- Ability to work both independently and as a member of a team including working across professional boundaries.
- Able to communicate clearly and accurately, verbally and in writing, to a wide range of people including users, colleagues, carers, and managers
- Ability to work flexibly in order to meet the needs of the service i.e. extended hours and weekends
- An understanding of providing services to a diverse patient
- Have an interest in working with older people and rehabilitation (A, I)
- Willingness and ability to learn new skills (I)
- Ability to work with people with cognitive impairment. (A,I)
- Friendly, approachable and able to demonstrate empathy (I)
- Dynamic and forward thinking- ability to support Trust initiatives (A, I)
- Commitment to personal and service development (I)
- Ability to advocate for others (I)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
