Job summary
As a Patient and Carer Involvement Ambassador you will be part of the Co-production and Partnership Team supporting the Head of Co-production and Partnerships and the Co-production and Partnerships Development Manager in their work. You will champion the needs of service users and carers using our services and ensure their views are heard across the Trust.
You will need to be confident, engaging and compassionate, able to extend warm and welcoming invitations to people using our services and those who support and care for them, encouraging them to be involved, and working with them to shape and influence service development, provision and design based on their lived experience.
This post has opportunities to positively shape and influence the role and build and develop important relationships with patients, carers, staff, stakeholders and partners.
Main duties of the job
Being a key member of the Co-production and Partnerships Team including providing administrative support, being a key point of contact for the team, developing communications, communicating messages and supporting co-production projects.
Co-ordinating and co-facilitating groups and forums for service users, patients and carers and supporting the Co-Production and Partnership Team to develop increased and more diverse engagement in the forums, groups and meetings we offer.
Working with service users, patients, carers, staff, local community groups and system partners to build relationships and develop strong, vibrant and lasting resources that can help shape our services.
Working with, and supporting service users, patients and carers to be involved in the work of the Trust and contribute to service development and service improvement. This includes supporting with managing the Trust Involvement Register and payment system for service users and carers.
Mapping out existing opportunities to connect with service users and carers across our three boroughs to support this work and develop further networks.
Participating in relevant Trust meetings and forums as required and representing the Coproduction and Partnership team both internally/externally at a local and national level where relevant.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential
- Educated to GCSE Level 4 (C) in both English and Maths or equivalent qualification (e.g. Functional Skills Level 2)
Values and Behaviours
Essential
- Commitment to and focused on quality, promotes high standards in all they do.
- Able to make a connection between their work and the benefit to patients.
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients.
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
- Consistently looks to improve what they do, looks for successful tried and tested ways of working, and also seeks out innovation.
- Actively develops themselves and supports others to do the same.
- Values diversity and difference. Understanding of and commitment to equality of opportunity and good working relationships.
- An ability to maintain confidentiality and trust and an awareness of information governance requirements and data protection.
Experience & Knowledge
Essential
- Has lived experience as a service user or carer of someone who has required support and treatment across the Health or Social Care system
- Experience of developing relationships that support collaborative and partnership working
- Experience of supporting groups and forums that bring people together formally or informally
- Experience in amplifying the voice of service users and carers
- Experience working with others in co-production and understanding of co-production principles
- Experience of involvement in working on projects
Desirable
- Demonstrates knowledge of any of the following: mental health, learning disability and autism, health, social care pathways through lived experience
- Demonstrates understanding and experience in dealing with sensitive and confidential information, including the recognition of trauma and the impact on individuals.
- Understanding of Confidentiality and Data Protection Act
Skills
Essential
- Good communication skills, both written and verbal including presentation skills
- Good working knowledge of Microsoft Office packages
- Excellent interpersonal and team working skills
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
Desirable
- Good organisational skills, able to plan and prioritise workload and work on own initiative
Person Specification
Qualifications
Essential
- Educated to GCSE Level 4 (C) in both English and Maths or equivalent qualification (e.g. Functional Skills Level 2)
Values and Behaviours
Essential
- Commitment to and focused on quality, promotes high standards in all they do.
- Able to make a connection between their work and the benefit to patients.
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients.
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
- Consistently looks to improve what they do, looks for successful tried and tested ways of working, and also seeks out innovation.
- Actively develops themselves and supports others to do the same.
- Values diversity and difference. Understanding of and commitment to equality of opportunity and good working relationships.
- An ability to maintain confidentiality and trust and an awareness of information governance requirements and data protection.
Experience & Knowledge
Essential
- Has lived experience as a service user or carer of someone who has required support and treatment across the Health or Social Care system
- Experience of developing relationships that support collaborative and partnership working
- Experience of supporting groups and forums that bring people together formally or informally
- Experience in amplifying the voice of service users and carers
- Experience working with others in co-production and understanding of co-production principles
- Experience of involvement in working on projects
Desirable
- Demonstrates knowledge of any of the following: mental health, learning disability and autism, health, social care pathways through lived experience
- Demonstrates understanding and experience in dealing with sensitive and confidential information, including the recognition of trauma and the impact on individuals.
- Understanding of Confidentiality and Data Protection Act
Skills
Essential
- Good communication skills, both written and verbal including presentation skills
- Good working knowledge of Microsoft Office packages
- Excellent interpersonal and team working skills
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
Desirable
- Good organisational skills, able to plan and prioritise workload and work on own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
