Job summary
To provide administrative support to both the Medical and Nursing Team on the ward and, to act as the main focal point for visitors and callers to the ward
Please note that this role does not offer sponsorship.
Main duties of the job
To ensure that the electronic bed state is kept up to date by entering and amending patient transfers and other details onto Systm1.
To ensure that all patient records are complete and in order, containing all the appropriate and relevant information and data, including all results from investigations to assist the staff e.g. search for x-rays.
To act as the main focal point for visitors, relatives and callers to the ward; to include welcoming, dealing with face-to-face queries and defusing tense situations.
To be responsible for dealing with all telephone queries, referring to the relevant departments as necessary. To respond to all correspondence.
To be responsible for monitoring and opening incoming electronic mail for the ward and typing responses to emails as requested by the ward manager.
To provide administrative and word processing support to both the medical and nursing teams, dealing with queries and requests from doctors and nurses as required.
To ensure that all relevant paperwork when necessary, is completed and emailed to Social Services following the decision of the multi-disciplinary meeting.
To be responsible, when requested, for the production and distribution of the wards welcome packs for all new admissions, including ensuring that the stock required for the packs is ordered and available.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications and Training
Essential
- Level 2 NVQ in appropriate field Or equivalent
- EDL
Desirable
- NVQ level 3 in appropriate field
Experience
Essential
- Experience of providing administrative duties across multiple teams
- Experience of liaising with and working closely with health care professionals
- Experience of providing public facing advise
- Experience of collecting and collating data
- Experience of working with a public facing environment
- Experience in taking minutes
Desirable
- Experience of developing data collection tools
- Experience of providing support across providers
- Experience of working 1:1 with health care professional in completing clinical audit
- Diary management and experience of arranging and setting up meeting
Knowledge and Skills
Essential
- Knowledge of and ability to fully utilise Microsoft office including outlook and excel
- Knowledge of the multidisciplinary team and roles
- Knowledge of the local health service remits
Personal Qualities
Essential
- Ability to work seamlessly across teams
- Able to resolve problems when they arise and ask for support when appropriate
- Professional manner
- Able to prioritise own work and support others
Person Specification
Qualifications and Training
Essential
- Level 2 NVQ in appropriate field Or equivalent
- EDL
Desirable
- NVQ level 3 in appropriate field
Experience
Essential
- Experience of providing administrative duties across multiple teams
- Experience of liaising with and working closely with health care professionals
- Experience of providing public facing advise
- Experience of collecting and collating data
- Experience of working with a public facing environment
- Experience in taking minutes
Desirable
- Experience of developing data collection tools
- Experience of providing support across providers
- Experience of working 1:1 with health care professional in completing clinical audit
- Diary management and experience of arranging and setting up meeting
Knowledge and Skills
Essential
- Knowledge of and ability to fully utilise Microsoft office including outlook and excel
- Knowledge of the multidisciplinary team and roles
- Knowledge of the local health service remits
Personal Qualities
Essential
- Ability to work seamlessly across teams
- Able to resolve problems when they arise and ask for support when appropriate
- Professional manner
- Able to prioritise own work and support others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
