Job summary
As an administrator for the Specialist Older Adults Mental Health Team, your role will be to deliver a quality administrative and secretarial service, to meet the requirements of an Older People's Mental Health Service, adhering to deadlines and targets. To deliver and maintain an administrative and secretarial procedures that enhance the collection and recording of patient/client information and service performance management.
You will be working within a friendly, well established team and liaise patients, carers and other professionals to support with the provision of a service to a wide range of older people with mental illness. This will be an excellent opportunity where you will receive training and development opportunities.
Main duties of the job
We are looking for an enthusiastic individual to deliver a quality administrative and secretarial service to meet the requirements our Specialist Older Adults Mental Health Service. You will deliver and maintain administrative and secretarial procedures that enhance the collection and recording of patient/client information and service performance management in line with data protection and patient confidentiality.
We require someone who can work efficiently, maintaining accuracy and attention to detail with very good communication and interpersonal skills. You will need to have good organisational skills, be able to prioritise your workload adhering to deadlines and be able to work in a fast paced environment.
You will be working within a friendly, well established team and liaising with patients, carers and other professionals to support with the provision of a service to a wide range of older people with mental illness.
Training will be provided and there is opportunity for personal development.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential
- Educated to GCSE standard (grade C/4 or above) or equivalent, including Mathematics and English Or oGNVQ
Desirable
Experience
Essential
- Administrative experience.
- Able to demonstrate proficiency in the use of administrative systems and processes
Desirable
- Previous experience within NHS or Local Authority setting.
Knowledge and Skills
Essential
- Proficient in Microsoft Software incl Excel/Word
- Understanding of patient information systems
- Understanding of confidentiality issues
- Audio typing skills
- Basic knowledge of databases
- Experience of diary/clinic management
- Experience of organising/taking minutes
- Ability to introduce and maintain efficient office systems.
- Excellent organisational and communication skills.
- Ability to cope with exposure to potentially distressing clinical information
- Ability to work within a Multidisciplinary Team.
Desirable
- Understanding of mental health issues in Older People
- Understanding of psychiatric terminology
- Understanding of Health & Safety issues.
- Understanding of Data Protection Act
Personal Qualities
Essential
- Motivated to providing the highest standards of care in a changing service
- Ability to prioritise/cope with pressure
- Flexible and positive attitude to work and able manage an unpredictable work plan
- Flexible, enthusiastic and motivated
- Non-judgemental attitude
- Effective team worker and excellent interpersonal skills
Desirable
- Leadership skills
- Lived experience of mental health problems or caring for someone with mental health problems.
Person Specification
Qualifications
Essential
- Educated to GCSE standard (grade C/4 or above) or equivalent, including Mathematics and English Or oGNVQ
Desirable
Experience
Essential
- Administrative experience.
- Able to demonstrate proficiency in the use of administrative systems and processes
Desirable
- Previous experience within NHS or Local Authority setting.
Knowledge and Skills
Essential
- Proficient in Microsoft Software incl Excel/Word
- Understanding of patient information systems
- Understanding of confidentiality issues
- Audio typing skills
- Basic knowledge of databases
- Experience of diary/clinic management
- Experience of organising/taking minutes
- Ability to introduce and maintain efficient office systems.
- Excellent organisational and communication skills.
- Ability to cope with exposure to potentially distressing clinical information
- Ability to work within a Multidisciplinary Team.
Desirable
- Understanding of mental health issues in Older People
- Understanding of psychiatric terminology
- Understanding of Health & Safety issues.
- Understanding of Data Protection Act
Personal Qualities
Essential
- Motivated to providing the highest standards of care in a changing service
- Ability to prioritise/cope with pressure
- Flexible and positive attitude to work and able manage an unpredictable work plan
- Flexible, enthusiastic and motivated
- Non-judgemental attitude
- Effective team worker and excellent interpersonal skills
Desirable
- Leadership skills
- Lived experience of mental health problems or caring for someone with mental health problems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
