Job summary
About the Role
We are seeking an exceptional leader to join West London NHS Trust as an Operational Effectiveness Manager, supporting delivery of high-quality, efficient, and person-centred care across our borough-based services.
This is a pivotal role at the heart of our new local delivery model, which brings together mental health and community (physical health) services across Ealing, Hounslow, and Hammersmith & Fulham.
Working closely with Borough Clinical Directors, Associate Borough Directors, and multi-disciplinary teams, you will lead on performance, improvement and implementation of change--ensuring services are responsive, equitable, and digitally enabled.
Main duties of the job
Key Responsibilities
- Provide operational and performance leadership across borough services, ensuring safe and effective care.
- Translate data into insight, supporting teams to understand performance and drive improvement.
- Lead borough-level productivity, digital optimisation, and transformation initiatives.
- Support pathway redesign in line with national programmes such as the Community Mental Health Framework and Mental Health Inpatient Quality Transformation Programme.
- Ensure robust governance, risk management, and CQC readiness through strong local assurance systems.
- Build partnerships with primary care, local authorities, and voluntary sector organisations to deliver integrated, population-based care.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential
- Degree or equivalent senior-level experience in a relevant discipline
- Post-graduate or equivalent senior-level experience in a relevant discipline
- Evidence of up-to-date and sustained personal and professional development
- Relevant leadership or management qualification or equivalent experience
Desirable
- Formal programme or project management qualification (e.g. PRINCE2, MSP, Lean, QI)
- Training in digital transformation or business intelligence
- Clinical qualification and/or registration.
Experience
Essential
- Experience supporting operational delivery and improvement in an NHS or similar setting
- Experience in performance improvement, transformation, and cultural change
- Experience translating data into insight and action
- Experience in digital optimisation (e.g. EPR, telephony)
- Experience preparing reports for governance and assurance forums
- Experience operating under pressure in complex systems
Desirable
- Experience designing or managing BI dashboards
- Experience with borough/place-based transformation- Experience in co-producing service redesign or digital initiatives
Knowledge
Essential
- Working knowledge of NHS priorities (e.g. Long
- Term Plan, Core20PLUS5, Community Mental Health Framework)
- Understanding of quality governance, assurance, and CQC frameworks
- Awareness of quality improvement & digital systems in healthcare
Desirable
- Understanding of NHS payment mechanisms
- Knowledge of data integration, architecture and quality in BI systems
Skills
Essential
- Excellent interpersonal and influencing skills
- Ability to analyse and interpret complex data and performance metrics
- Skilled in digital and operational transformation
- Strong leadership and collaborative problem-solving abilities
- Ability to coach others in using data, digital tools and improvement methods
- Able to manage competing priorities and work under pressure
Values And Behaviours
Essential
- Demonstrates honesty, integrity and commitment to inclusive, patient-centred care
- Committed to digital inclusion and reducing variation
- Able to work independently and make sound judgments
- Resilient and adaptable in navigating complexity
- Committed to improvement, learning and empowering others
Person Specification
Qualifications
Essential
- Degree or equivalent senior-level experience in a relevant discipline
- Post-graduate or equivalent senior-level experience in a relevant discipline
- Evidence of up-to-date and sustained personal and professional development
- Relevant leadership or management qualification or equivalent experience
Desirable
- Formal programme or project management qualification (e.g. PRINCE2, MSP, Lean, QI)
- Training in digital transformation or business intelligence
- Clinical qualification and/or registration.
Experience
Essential
- Experience supporting operational delivery and improvement in an NHS or similar setting
- Experience in performance improvement, transformation, and cultural change
- Experience translating data into insight and action
- Experience in digital optimisation (e.g. EPR, telephony)
- Experience preparing reports for governance and assurance forums
- Experience operating under pressure in complex systems
Desirable
- Experience designing or managing BI dashboards
- Experience with borough/place-based transformation- Experience in co-producing service redesign or digital initiatives
Knowledge
Essential
- Working knowledge of NHS priorities (e.g. Long
- Term Plan, Core20PLUS5, Community Mental Health Framework)
- Understanding of quality governance, assurance, and CQC frameworks
- Awareness of quality improvement & digital systems in healthcare
Desirable
- Understanding of NHS payment mechanisms
- Knowledge of data integration, architecture and quality in BI systems
Skills
Essential
- Excellent interpersonal and influencing skills
- Ability to analyse and interpret complex data and performance metrics
- Skilled in digital and operational transformation
- Strong leadership and collaborative problem-solving abilities
- Ability to coach others in using data, digital tools and improvement methods
- Able to manage competing priorities and work under pressure
Values And Behaviours
Essential
- Demonstrates honesty, integrity and commitment to inclusive, patient-centred care
- Committed to digital inclusion and reducing variation
- Able to work independently and make sound judgments
- Resilient and adaptable in navigating complexity
- Committed to improvement, learning and empowering others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
