Job summary
Do you want to be part of developing and shaping the case management service? If yes you will enjoy the rewards of working with us and you can make a significant difference every day, and you will experience the strong motivation of being part of a supportive multi-agency effort which focuses on supporting each other.
Community Independence Service has a unique place in the whole health and care system. We offer three core pathways of care - Rapid Response, Rehabilitation and Reablement.
Our Multi-disciplinary teams coordinate closely with many services from care agencies & community nursing, to GPs & voluntary sector. Our expertise in supporting people to be as independent as they can be and stay safely at home is of great value and our teams are committed to caring and going the extra mile day in day out.
Working together across the 3 Central London boroughs, Hammersmith & Fulham, Kensington & Chelsea and Westminster, enables us to share our service developments and at times help each other out to deliver consistent day to day care.
In order to achieve this we are seeking to recruit an equally caring, innovative and determined Senior Case Manager. You will be someone with a clinical background Paramedic / Occupational Therapist / Physiotherapist / Registered General Nurse/ Pharmacist and have demonstrable clinical experience, who is keen to join a dynamic team to prevent hospital admissions and support early discharges from hospital.
Main duties of the job
As a Case Manager/OT you will be responsible for a caseload of patients presenting with complex health and social care needs. You will develop close relationships with the H&F Primary Care Networks and support our GP partners in managing complex patients over a six to eight-week period who are at risk of crisis or future hospital admission. As a Senior Case Manager you will complete comprehensive holistic assessments, person centered care planning and implementing interventions alongside the Health and Social Care Coordinators and other members of the wider MDT.
Our provider partnership includes: Central and North West London NHS Foundation Trust and West London NHS Trust, who together have significant experience of providing similar services in Hillingdon, Camden, and Milton Keynes (CNWL) and Ealing (WLT and CNWL in partnership) and these services are highly valued by our clients and commissioners alike.
You will be employed by West London NHS Trust (WLT) who is an expanding organization which covers a large group of physical health as well as mental health services in Hammersmith & Fulham, Ealing and other West London Boroughs. WLT provides opportunities to link up and learn from a wide range of specialist services and offers real commitment to employee wellbeing.
We will equip you for mobile working and actively support flexible working practice.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential
- Degree / Diploma Occupational therapist
- Registration with HCPC as an Occupational Therapist
Desirable
- Member of RCOT and or involvement in professional network
- Post Graduate MSc Degree
- Cognitive assessment and rehabilitation
- Manual handling
- Frailty and older people's rehabilitation
- Student placement facilitator
- setting
Experience
Essential
- Previous experience of working in the UK or a similar health economy (acute or community) as an occupational therapist
- Previous general experience to include the following: oOlder people / frailty assessment and rehabilitation oMedicine and general surgery oOrthopaedics oFalls oDementia oLong term conditions
- Experience teaching juniors and assistants
- Experience completing audit and service development
Desirable
- Experience working as an autonomous practitioner in a community setting
- Previous general experience to include the following: oCommunity working oNeurology oPain management oFrailty or older adults
- Experience teaching students
Knowledge and Skills
Essential
- Excellent communication skills, fluency in written and verbal English.
- Ability to talk to people about sensitive issues in a supportive manner but also challenge others assertively where necessary.
- Ability to maintain accurate, timely, concise and legible clinical records both electronic and handwritten which adhere to the Trust policies.
- Knowledge and ability to use Microsoft Office suite for various administration tasks, including spreadsheets, document writing and email.
- Knowledge and ability to use patient record systems such as SystmOne or similar
- Understanding and ability to apply relevant knowledge and skills required to act as an effective professional clinician and adhere to your relevant code of conduct/practice.
- Ability to plan and use assessment methods that are appropriate for complex needs, and uses processes of reasoning that are based on available evidence including national guidelines such as NICE and other local and professional policies.
- Ability to follow processes of reasoning which balance additional information against the overall picture of the individual's needs to confirm or deny developing hypotheses.
- Knowledge and understanding of the role of intermediate care in supporting a timely discharge.
Personal Qualities
Essential
- Demonstrates flexibility, problem solving, initiative and leadership skills.
- Able to demonstrate clinical and professional development
- Understanding the principles of multi-disciplinary team work
- Awareness of developments in NHS and service delivery and improvement
- Evidence of maintenance of a CPD portfolio
- The ability to work under pressure and set priorities, delegate and manage own time
- The ability to work in a team
- Demonstration of knowledge of standards of practice, evidence and best practice guidelines
- Able to demonstrate a good understanding of the role of an Occupational therapist in rehabilitation as well as the role of other professionals in the MDT
- Demonstrate a commitment to working with older people
- Able to demonstrate insight into the problems of disability and its effects
- Able to demonstrate an understanding of the application of health and safety
- Personally and professionally responsible
- To be flexible, to be able to motivate self and others
Desirable
- Have insight into own strengths and development areas with respect to the trusts values and behaviours
- Leadership skills and an interest in management skills
Person Specification
Qualifications
Essential
- Degree / Diploma Occupational therapist
- Registration with HCPC as an Occupational Therapist
Desirable
- Member of RCOT and or involvement in professional network
- Post Graduate MSc Degree
- Cognitive assessment and rehabilitation
- Manual handling
- Frailty and older people's rehabilitation
- Student placement facilitator
- setting
Experience
Essential
- Previous experience of working in the UK or a similar health economy (acute or community) as an occupational therapist
- Previous general experience to include the following: oOlder people / frailty assessment and rehabilitation oMedicine and general surgery oOrthopaedics oFalls oDementia oLong term conditions
- Experience teaching juniors and assistants
- Experience completing audit and service development
Desirable
- Experience working as an autonomous practitioner in a community setting
- Previous general experience to include the following: oCommunity working oNeurology oPain management oFrailty or older adults
- Experience teaching students
Knowledge and Skills
Essential
- Excellent communication skills, fluency in written and verbal English.
- Ability to talk to people about sensitive issues in a supportive manner but also challenge others assertively where necessary.
- Ability to maintain accurate, timely, concise and legible clinical records both electronic and handwritten which adhere to the Trust policies.
- Knowledge and ability to use Microsoft Office suite for various administration tasks, including spreadsheets, document writing and email.
- Knowledge and ability to use patient record systems such as SystmOne or similar
- Understanding and ability to apply relevant knowledge and skills required to act as an effective professional clinician and adhere to your relevant code of conduct/practice.
- Ability to plan and use assessment methods that are appropriate for complex needs, and uses processes of reasoning that are based on available evidence including national guidelines such as NICE and other local and professional policies.
- Ability to follow processes of reasoning which balance additional information against the overall picture of the individual's needs to confirm or deny developing hypotheses.
- Knowledge and understanding of the role of intermediate care in supporting a timely discharge.
Personal Qualities
Essential
- Demonstrates flexibility, problem solving, initiative and leadership skills.
- Able to demonstrate clinical and professional development
- Understanding the principles of multi-disciplinary team work
- Awareness of developments in NHS and service delivery and improvement
- Evidence of maintenance of a CPD portfolio
- The ability to work under pressure and set priorities, delegate and manage own time
- The ability to work in a team
- Demonstration of knowledge of standards of practice, evidence and best practice guidelines
- Able to demonstrate a good understanding of the role of an Occupational therapist in rehabilitation as well as the role of other professionals in the MDT
- Demonstrate a commitment to working with older people
- Able to demonstrate insight into the problems of disability and its effects
- Able to demonstrate an understanding of the application of health and safety
- Personally and professionally responsible
- To be flexible, to be able to motivate self and others
Desirable
- Have insight into own strengths and development areas with respect to the trusts values and behaviours
- Leadership skills and an interest in management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
