Job summary
The Head of PCN Clinical Services will be an experienced and forward thinking registered health professional providing inclusive, compassionate and inspirational leadership.
This post is for an experienced Head of Service/Service Manager. The services covered within this role are across our five Hounslow networks which consist of 44 GP Practices.
We are looking for someone personable, innovative and experienced in leading change throughout PCN services. We are looking for a competent, emotionally intelligent leader who is able to engage teams and keep our primary care networks at the centre of decision making.
Main duties of the job
The Head of PCN Clinical Services will be an experienced and forward thinking registered health professional providing inclusive, compassionate and inspirational leadership.
The successful candidate will hold a current healthcare professional registration with the NMC, HCPC, SWE or GMC. You will be expected to have significant and recent experience of the core elements of management practice, including budget management. recruitment and retention. performance and quality improvement. line management and supervision of staff.
You will of course continue to be responsible for ensuring these aspects are of the highest quality when delivered by others.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential
- Educated to Masters' degree or have equivalent professional experience
- Professional clinical qualification and registration with NMC or HCPC
Experience
Essential
- Experience and ability to work with managed and independent health professionals and external agencies
- Experience in establishing and developing relationships with multiple organisations
- Experience of employing recognised quality improvement methodologies.
- Experience of developing care pathways and protocols
- Experience of leading complaint and untoward incident investigations and writing reports and responses
- Proven record of leading and effectively managing change across organisations.
- Experience in interpreting and implementation of local, regional and national policy.
Knowledge
Essential
- Extensive knowledge of clinical quality, risk management, complaints management and statutory requirements for trusts and PCNs.
- Understanding and knowledge of policy developments related to the delivery of primary care services including General Practice, the GMS contract an the NHSE Network DES contract Understanding of systems to gain an understanding of the health needs of the PCN population as they relate to primary care.
- Understanding of evidence-based practice
- Knowledge of national standards that inform practice (eg National Service Frameworks, NICE guidelines etc)
Desirable
- Good understanding of how General Practice operates
Skills
Essential
- Extensive communication skills for delivery of key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level.
- Excellent presentational skills for conveying complex concepts, sensitive & challenging information.
- Able to communicate highly complex, highly sensitive and/or contentious information, including where there are barriers to understanding.
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
- Excellent listening, communication, and presentation skills
- Ability to work within and lead cross functional working and project groups
- Ability to influence, negotiate and gain commitment from others
- Ability to work without supervision, providing advice to the organisation, working to tight and often changing timescales
Other
Essential
- Self-directed practitioner Highly motivated Flexibility Enthusiasm Team player Ability to work across boundaries
Person Specification
Qualifications
Essential
- Educated to Masters' degree or have equivalent professional experience
- Professional clinical qualification and registration with NMC or HCPC
Experience
Essential
- Experience and ability to work with managed and independent health professionals and external agencies
- Experience in establishing and developing relationships with multiple organisations
- Experience of employing recognised quality improvement methodologies.
- Experience of developing care pathways and protocols
- Experience of leading complaint and untoward incident investigations and writing reports and responses
- Proven record of leading and effectively managing change across organisations.
- Experience in interpreting and implementation of local, regional and national policy.
Knowledge
Essential
- Extensive knowledge of clinical quality, risk management, complaints management and statutory requirements for trusts and PCNs.
- Understanding and knowledge of policy developments related to the delivery of primary care services including General Practice, the GMS contract an the NHSE Network DES contract Understanding of systems to gain an understanding of the health needs of the PCN population as they relate to primary care.
- Understanding of evidence-based practice
- Knowledge of national standards that inform practice (eg National Service Frameworks, NICE guidelines etc)
Desirable
- Good understanding of how General Practice operates
Skills
Essential
- Extensive communication skills for delivery of key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level.
- Excellent presentational skills for conveying complex concepts, sensitive & challenging information.
- Able to communicate highly complex, highly sensitive and/or contentious information, including where there are barriers to understanding.
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
- Excellent listening, communication, and presentation skills
- Ability to work within and lead cross functional working and project groups
- Ability to influence, negotiate and gain commitment from others
- Ability to work without supervision, providing advice to the organisation, working to tight and often changing timescales
Other
Essential
- Self-directed practitioner Highly motivated Flexibility Enthusiasm Team player Ability to work across boundaries
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
