Job summary
Are you passionate about delivering exceptional patient care and making a real difference in people's lives? If so, we have the perfect opportunity for you!
Join our dynamic and supportive team as a Band 3 Healthcare Assistant, where your compassion and dedication will help us provide the highest standard of care. In this role, you'll work closely with patients, families, and multidisciplinary teams to ensure every individual receives the respect, dignity, and quality care they deserve.
We're looking for someone with experience in healthcare who is confident, proactive, and thrives in a fast-paced environment. Your ability to build meaningful relationships, demonstrate empathy, and maintain professionalism will be key to your success. In return, we'll provide you with a welcoming workplace where your contributions are valued, and opportunities for professional development are encouraged.
Working with us means being part of a team that genuinely cares - about our patients, our community, and each other. If you're ready to take the next step in your healthcare journey, apply now, start making a real impact
Main duties of the job
Patient Care: Deliver compassionate, patient-centered care, assisting with hygiene, mobility, nutrition, hydration, and emotional well-being while maintaining patients' dignity and safety.
Clinical Support: Perform and record observations (e.g., vitals, blood glucose), assist with care plans, clinical tasks, mobility aids, and patient preparation for procedures.
Team Collaboration: Work within a multidisciplinary team and students, and contribute to handovers and meetings for seamless care delivery.
Administration: Maintain accurate patient records and ensure compliance with policies, procedures, and health and safety standards.
Development: Engage in training and development to enhance skills and stay updated on best practices.
General Duties: Maintain a clean, safe environment, support infection control, and undertake delegated tasks to ensure ward efficiency.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications and Training
Essential
- NVQ level three in care (or substantial relevant experience)
- Care Certificate
Desirable
- 1. Additional relevant care-related qualifications (e.g. venepuncture, ECG recording, wound care, phlebotomy, catheter care).
Experience
Essential
- Experience of working in a health or social care setting.
- Experience of providing direct care and support to patients/service users.
- Experience of working as part of a team.
Desirable
- Experience in maintaining accurate patient records.
- Experience of working with people who have had a fall (A, I)
- Knowledge of aids and equipment used to promote independence (A, I)
Knowledge
Essential
- Knowledge of personal care and basic nursing procedures and promoting patient independence
- Understanding of confidentiality and data protection in a healthcare setting.
- Awareness of infection prevention and control practices.
- Knowledge of safeguarding principles for adults (and children where applicable).
Desirable
- Understanding of neurological conditions, long-term conditions, or mental health needs
- Knowledge of rehabilitation processes and promoting patient independence.
- Knowledge of rehabilitation processes and promoting patient independence.
Personal Qualities
Essential
- Able to communicate clearly and accurately, verbally and in writing, to a wide range of people including users, colleagues, carers, and managers
- Ability to work both independently and as a member of a team including working across professional boundaries.
- Flexible and adaptable to the needs of the service (including shift work and weekends).
Desirable
- Knowledge of safeguarding principles for adults (and children where applicable).
Person Specification
Qualifications and Training
Essential
- NVQ level three in care (or substantial relevant experience)
- Care Certificate
Desirable
- 1. Additional relevant care-related qualifications (e.g. venepuncture, ECG recording, wound care, phlebotomy, catheter care).
Experience
Essential
- Experience of working in a health or social care setting.
- Experience of providing direct care and support to patients/service users.
- Experience of working as part of a team.
Desirable
- Experience in maintaining accurate patient records.
- Experience of working with people who have had a fall (A, I)
- Knowledge of aids and equipment used to promote independence (A, I)
Knowledge
Essential
- Knowledge of personal care and basic nursing procedures and promoting patient independence
- Understanding of confidentiality and data protection in a healthcare setting.
- Awareness of infection prevention and control practices.
- Knowledge of safeguarding principles for adults (and children where applicable).
Desirable
- Understanding of neurological conditions, long-term conditions, or mental health needs
- Knowledge of rehabilitation processes and promoting patient independence.
- Knowledge of rehabilitation processes and promoting patient independence.
Personal Qualities
Essential
- Able to communicate clearly and accurately, verbally and in writing, to a wide range of people including users, colleagues, carers, and managers
- Ability to work both independently and as a member of a team including working across professional boundaries.
- Flexible and adaptable to the needs of the service (including shift work and weekends).
Desirable
- Knowledge of safeguarding principles for adults (and children where applicable).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
