Job summary
We are looking for a highly organised and proactive Project Support Officer to support both the Director of Psychological Professions and the Psychological Professions Network (PPN) London.
This varied role blends administrative, project, communications, and executive support. The post-holder will play a key role in coordinating meetings and events, maintaining data and membership systems, supporting Communities of Practice, and managing content across newsletters, podcasts, websites, and social media.
The role requires excellent organisational, communication, and digital skills, with the ability to prioritise effectively and manage multiple tasks. It is an exciting opportunity to work at the heart of the psychological professions agenda, both nationally and regionally.
Main duties of the job
This role will involve management of diary, appointments, and key communications for the Psychological Professions Network in London.
The post-holder will provide support for the day-to-day delivery of the PPN London work plan and monitor projects, membership lists and national documents.
We are looking for a post-holder with energy, interest in the psychological professions, efficiency and wonderful time management and communication skills.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential
- Degree or equivalent level of experience
Desirable
- Postgraduate training in administration, project support or relevant field
Experience
Essential
- Experience supporting complex projects or programmes, including planning, monitoring, and reporting
- Experience coordinating senior-level meetings and events, including preparation, logistics, facilitation, and follow-up
- Experience preparing reports, presentations, and professional communications for a range of audiences
- Experience of managing website content, newsletters, and social media
- Collaborative, values diversity, and builds effective relationships across professions and organisations
Desirable
- Experience of working in the NHS, higher education, or other complex public sector environment
- Experience producing digital/media content (e.g. newsletters, podcasts, multimedia)
Knowledge
Essential
- Understanding of the role and value of the psychological professions in the NHS and wider health and care system
- Knowledge of confidentiality, data protection and information governance requirements when handling sensitive information
- Familiarity with digital platforms for communication and collaboration (e.g. CMS for websites, social media scheduling tools, survey software)
Desirable
- Awareness of the NHS Long Term Plan and Long Term Workforce Plan Knowledge of NHS structures, governance, or workforce policy
- Knowledge of project management approaches
- Understanding of stakeholder engagement and partnership working in multi-professional or cross-organisational settings
Skills
Essential
- Strong digital skills including Microsoft Office 365, project trackers, and collaborative platforms (e.g. Teams, SharePoint)
- Able to distil complex information into clear and accessible formats [reports, presentations, comms]
- Highly organised and detail-focused, with ability to balance multiple priorities in a fast-paced environment
- Proactive, adaptable, and resilient; thrives in a dynamic environment with competing priorities
- Professional and confident working with senior colleagues; able to manage challenging situations with tact
- Ability to identify challenges, propose solutions, and create simple, efficient processes
Desirable
- Curious and willing to think differently; seeks opportunities to improve systems and ways of working
Person Specification
Qualifications
Essential
- Degree or equivalent level of experience
Desirable
- Postgraduate training in administration, project support or relevant field
Experience
Essential
- Experience supporting complex projects or programmes, including planning, monitoring, and reporting
- Experience coordinating senior-level meetings and events, including preparation, logistics, facilitation, and follow-up
- Experience preparing reports, presentations, and professional communications for a range of audiences
- Experience of managing website content, newsletters, and social media
- Collaborative, values diversity, and builds effective relationships across professions and organisations
Desirable
- Experience of working in the NHS, higher education, or other complex public sector environment
- Experience producing digital/media content (e.g. newsletters, podcasts, multimedia)
Knowledge
Essential
- Understanding of the role and value of the psychological professions in the NHS and wider health and care system
- Knowledge of confidentiality, data protection and information governance requirements when handling sensitive information
- Familiarity with digital platforms for communication and collaboration (e.g. CMS for websites, social media scheduling tools, survey software)
Desirable
- Awareness of the NHS Long Term Plan and Long Term Workforce Plan Knowledge of NHS structures, governance, or workforce policy
- Knowledge of project management approaches
- Understanding of stakeholder engagement and partnership working in multi-professional or cross-organisational settings
Skills
Essential
- Strong digital skills including Microsoft Office 365, project trackers, and collaborative platforms (e.g. Teams, SharePoint)
- Able to distil complex information into clear and accessible formats [reports, presentations, comms]
- Highly organised and detail-focused, with ability to balance multiple priorities in a fast-paced environment
- Proactive, adaptable, and resilient; thrives in a dynamic environment with competing priorities
- Professional and confident working with senior colleagues; able to manage challenging situations with tact
- Ability to identify challenges, propose solutions, and create simple, efficient processes
Desirable
- Curious and willing to think differently; seeks opportunities to improve systems and ways of working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
