Job summary
An exciting opportunity has arisen to join our Department of Clinical Health Psychology & Neuropsychology, based at Charing Cross Hospital, Imperial College Healthcare NHS Trust (ICHT).
We are looking for a Full-Time Team Administrator who will support delivery of a modern, effective, patient-focused administrative service within a supportive environment.
The successful candidate will be an enthusiastic and positive team player. The candidate will need to have experience of working in a healthcare administrative setting.
Excellent leadership skills and good communication skills are essential.
Our Team prides itself on supporting one another as well as providing high quality care for our service users. We are a tight knit team that work well together.
We promote autonomy in our departmental administrator and encourage them to use their initiative in their area of work.
Main duties of the job
The successful candidate will have good organisational skills, be able to work effectively within the team and have a polite and sensitive approach to people often presenting with psychological distress and/or cognitive problems.
Previous administrative experience, previous use of large electronic databases, computer literacy, good communication and interpersonal skills, as well as the ability to maintain confidentiality at all times are essential.
The post holder will be responsible for implementing, coordinating and ensuring robust administrative processes exist within the Department of Clinical Health Psychology & Neuropsychology.
The post holder will act as an interface between the clinical staff, management, ICHT admin staff, other staff within the Trust, referrers, and patients and their families / carers.
The post holder must be able to organise their own workload within defined guidelines.
Please note we are unable to provide visa sponsorship for this post.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential
- Literate and numerate 5 GCSE grade C or above inc English, or equivalent and/or NVQ 3 admin/customer care or RSA 3/AMSPAR or equivalent experience Or CLAiT Level 3 or equivalent experience
Desirable
- Diploma in administration or business
Experience
Essential
- Admin/secretarial experience in a healthcare environment
- Experience of working effectively within a healthcare team across various sites.
- Highly competent user of MS Office Word, Excel; Email, internet
- Experience dealing with public face to face and on phone
- Experience of using large databases e.g. Patient information systems
- Arranging appointments and bookings for clinics
- Electronic diary management
- Taking and transcribing minutes
- Using initiative and problem solving/improving office systems and procedures
Desirable
- Database searching/analysis
- Experience of using the CERNER patient management system
Knowledge and Skills
Essential
- Able to empathise/communicate and deal with enquiries from diverse range of service users
- Ability to organise own work, prioritising to meet deadlines and to use initiative
- Good verbal/written skills, including the ability to compose letters and emails e.g. letter templates.
- Ability to switch tasks at short notice and deal with non-routine enquiries
- Ability to understand electronic booking systems
- Good time management skills
- Basic understanding of people attending Mental Health services
Knowledge and Skills Other Requirements
Essential
- Team worker
- Work under pressure
- Polite and helpful manner
- Requirement to travel onsite to Charing Cross Hospital
Person Specification
Qualifications
Essential
- Literate and numerate 5 GCSE grade C or above inc English, or equivalent and/or NVQ 3 admin/customer care or RSA 3/AMSPAR or equivalent experience Or CLAiT Level 3 or equivalent experience
Desirable
- Diploma in administration or business
Experience
Essential
- Admin/secretarial experience in a healthcare environment
- Experience of working effectively within a healthcare team across various sites.
- Highly competent user of MS Office Word, Excel; Email, internet
- Experience dealing with public face to face and on phone
- Experience of using large databases e.g. Patient information systems
- Arranging appointments and bookings for clinics
- Electronic diary management
- Taking and transcribing minutes
- Using initiative and problem solving/improving office systems and procedures
Desirable
- Database searching/analysis
- Experience of using the CERNER patient management system
Knowledge and Skills
Essential
- Able to empathise/communicate and deal with enquiries from diverse range of service users
- Ability to organise own work, prioritising to meet deadlines and to use initiative
- Good verbal/written skills, including the ability to compose letters and emails e.g. letter templates.
- Ability to switch tasks at short notice and deal with non-routine enquiries
- Ability to understand electronic booking systems
- Good time management skills
- Basic understanding of people attending Mental Health services
Knowledge and Skills Other Requirements
Essential
- Team worker
- Work under pressure
- Polite and helpful manner
- Requirement to travel onsite to Charing Cross Hospital
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
