Job summary
West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.
Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.
We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.
We'rerated good overall by the Care Quality Commission (CQC).
Together, we're committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.
We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.
Main duties of the job
As a HBPoS HCA you are responsible for the care and safety of all service users who come into contact with our service and for the staff whom work alongside you.
You will maintain excellent interpersonal relationships with internal and external parties, including but not limited to: NHS 111, police, AMHP service, EDT, medical team, GP service, A&E/liaison, community mental health teams, crisis teams and SPA/bed management (internal and external).
You will carry out and support your team to carry out mental state examinations, physical health assessments, comprehensive risk assessments and de-escalation interventions.
A major aspect of this role is ensuring the correct S136 process has been followed, including prior to the service user's arrival and whilst they are receiving care in the service and ensuring the correct escalation process is followed where necessary.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications and Training
Essential
- oEducated to GCSE level or equivalent (with a minimum of 5 A-C qualifications which must include Maths and English)
Desirable
- oNVQ Level 3 in Health and Social Care or equivalent qualification
Experience
Essential
- Working with individuals who have experienced mental illness
- To be knowledgeable/understanding about factors that cause/impact of mental health problems
- Demonstrable interest in working within a care setting
Desirable
- Previous experience of working in mental health crisis care i.e. inpatient services, crisis teams etc
- Previous experience of working with people with Autism and/or those with Learning Disabilities.
Knowledge and Skills
Essential
- Excellent verbal and written communication skill
- Able to work on own initiative
- IT literate - specifically in the MS office suite of programmes.
- Ability and willingness to undertake training to increase knowledge and skills
- Be able to reflect on incidents and establish what could have done differently
- Take on board feedback in a positive and constructive manner
- Knowledge of relevant mental health law.
- Knowledge of adult and children safeguarding requirements
Desirable
- An understanding of Trauma Informed Care approach to mental health crisis
- ECG and phlebotomy competent
- Knowledge of RiO patient record system.
Personal Qualities
Essential
- Able to approach challenging discussion in an open and calm manner
- Have a desire to provide compassionate care for individuals who are currently suffering from a mental health crisis
- Able to recognise own stress levels and be open and honest with your manager about how you manage that stress
- Ability to work under pressure.
Desirable
- Ability to communicate in a second language
Person Specification
Qualifications and Training
Essential
- oEducated to GCSE level or equivalent (with a minimum of 5 A-C qualifications which must include Maths and English)
Desirable
- oNVQ Level 3 in Health and Social Care or equivalent qualification
Experience
Essential
- Working with individuals who have experienced mental illness
- To be knowledgeable/understanding about factors that cause/impact of mental health problems
- Demonstrable interest in working within a care setting
Desirable
- Previous experience of working in mental health crisis care i.e. inpatient services, crisis teams etc
- Previous experience of working with people with Autism and/or those with Learning Disabilities.
Knowledge and Skills
Essential
- Excellent verbal and written communication skill
- Able to work on own initiative
- IT literate - specifically in the MS office suite of programmes.
- Ability and willingness to undertake training to increase knowledge and skills
- Be able to reflect on incidents and establish what could have done differently
- Take on board feedback in a positive and constructive manner
- Knowledge of relevant mental health law.
- Knowledge of adult and children safeguarding requirements
Desirable
- An understanding of Trauma Informed Care approach to mental health crisis
- ECG and phlebotomy competent
- Knowledge of RiO patient record system.
Personal Qualities
Essential
- Able to approach challenging discussion in an open and calm manner
- Have a desire to provide compassionate care for individuals who are currently suffering from a mental health crisis
- Able to recognise own stress levels and be open and honest with your manager about how you manage that stress
- Ability to work under pressure.
Desirable
- Ability to communicate in a second language
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
