Job summary
An exciting opportunity has arisen to work within our dynamic MSK Physiotherapy Hounslow, this for an Operational Support and System Administrator. A full range of training opportunities will be offered in order to support professional and personal development.As well as job satisfaction in, we can offer a good salary, work life options arrangements, the opportunity to join the NHS Pension scheme, a minimum of 27 days' annual leave and a variety of NHS discounts.MSK Physiotherapy Service Hounslow in West London NHS Trust is dedicated to help patients manage their pain, improve their problem, prevent re-injury and promote health and wellbeingThe Operational Support and Systems Administrator is responsible for the day-to-day co-ordination and supervision of the borough-based MSK services administrative team and are required to work closely with the specialist administration roles in the total management of the Hounslow MSK services administration service, and the flexible deployment of staff to ensure work is prioritized and delivered to time scale.
You will deputise the Admin Manager on her behalf and will have overall responsibility for the supervisory Staff management and electronic systems (S1 booking, ERS and Health rosters).
Main duties of the job
To work closely with the business and clinical team/service managers in ensuring the efficient delivery, management and service improvement of business systems to support the delivery of high-quality frontline clinical services.
The post holder will co-ordinate a comprehensive administrative support service to the clinical teams and an efficient referral and appointment/visiting management system via the electronic patient database. Ensuring the provision of high-quality customer services in the interface between the patients, carers, primary care, secondary care, community care, social care and voluntary organizations.
You would be working within standard operating procedures (SOP) and Trust policies, using their initiative in meeting the delivery plan to the expected timescales agreed with the business manager. In addition to scheduling and delegation tasks to Admin Team.To support new starters Induction and Training, alongside Staff HR meetings including probationary, sickness and performance.Be a role model for the MSK Services and the Admin team.Be a key member and actively participate in the Service Improvement programme (IST), representing the administrative team at any operational and planning meetings and delivering tasks and projects as agreed with the Service Manager.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential
- A levels/NVQ3 or equivalent experience, in addition to GCSE or equivalent qualifications in English and Math's
- Formal IT or business administration qualification, e.g. BTEC or NVQ
- ECDL qualification and advanced experience in Microsoft Packages
- Understand the delivery of high quality and safe clinical services utilizing digital solutions.
Experience
Essential
- Experience of working in an NHS/Healthcare/Charity/Local Authority environment
- Experience in providing and leading dynamic high quality administration support to a range of people/teams
- Experience of Rota management and maintenance of electronic roster systems
- Experience of inputting to and maintenance of electronic systems
- Experience of working to implement local policies and procedures
Desirable
- Understanding and Knowledge of Key Performance indications/Target in relation to Service delivery
- Use of NHS IT systems e.g. SystmOne, ERS, Cerner, Datix, etc
Knowledge
Essential
- Knowledge of processes, systems and structures used to deliver efficient and effective administration support in a large organization
- Knowledge and experience of how to signpost patients to other services users
- Understanding of data protection and confidentiality
- Knowledge of the principles of good customer care
Skills
Essential
- Excellent verbal and written communication skills
- Ability to work as part of a team, taking responsibility for individual tasks, and providing cover/support to others in the delivery of shared tasks
- Ability to work in a busy role whilst always maintaining professionalism
- Excellent organizational and time management skills include working flexibly towards multiple deadlines
- Ability to note and take detailed notes/minutes in a range of settings
- Interpersonal skills with the ability to challenge poor practice, attitudes or compliance with policies
- Ability to work with minimal supervision in the effective management of own time and workload to meet agreed deadlines
- Ability to keep calm and professional under particularly in dealing with complex or sensitive issues
- Able to demonstrate innovative and forward-thinking and proactive approach
- Excellent attention to detail and accuracy
Other Requirements
Essential
- Flexible and responsive with a positive approach to change
- Able to effectively work on your own and collaboratively with others in a team environment
- Commitment to improving services for staff and patients
- Able to travel to and work from Trust sites as required
Person Specification
Qualifications
Essential
- A levels/NVQ3 or equivalent experience, in addition to GCSE or equivalent qualifications in English and Math's
- Formal IT or business administration qualification, e.g. BTEC or NVQ
- ECDL qualification and advanced experience in Microsoft Packages
- Understand the delivery of high quality and safe clinical services utilizing digital solutions.
Experience
Essential
- Experience of working in an NHS/Healthcare/Charity/Local Authority environment
- Experience in providing and leading dynamic high quality administration support to a range of people/teams
- Experience of Rota management and maintenance of electronic roster systems
- Experience of inputting to and maintenance of electronic systems
- Experience of working to implement local policies and procedures
Desirable
- Understanding and Knowledge of Key Performance indications/Target in relation to Service delivery
- Use of NHS IT systems e.g. SystmOne, ERS, Cerner, Datix, etc
Knowledge
Essential
- Knowledge of processes, systems and structures used to deliver efficient and effective administration support in a large organization
- Knowledge and experience of how to signpost patients to other services users
- Understanding of data protection and confidentiality
- Knowledge of the principles of good customer care
Skills
Essential
- Excellent verbal and written communication skills
- Ability to work as part of a team, taking responsibility for individual tasks, and providing cover/support to others in the delivery of shared tasks
- Ability to work in a busy role whilst always maintaining professionalism
- Excellent organizational and time management skills include working flexibly towards multiple deadlines
- Ability to note and take detailed notes/minutes in a range of settings
- Interpersonal skills with the ability to challenge poor practice, attitudes or compliance with policies
- Ability to work with minimal supervision in the effective management of own time and workload to meet agreed deadlines
- Ability to keep calm and professional under particularly in dealing with complex or sensitive issues
- Able to demonstrate innovative and forward-thinking and proactive approach
- Excellent attention to detail and accuracy
Other Requirements
Essential
- Flexible and responsive with a positive approach to change
- Able to effectively work on your own and collaboratively with others in a team environment
- Commitment to improving services for staff and patients
- Able to travel to and work from Trust sites as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
