Job summary
An Opportunity has ariseninLocal Servicesfor a Band 3 Team Administrator for the Ealing Perinatal Team
This is a full time role - Mon - Fri 9-5 (Office based)
Based on the St Bernards Site - Ealing
We are seeking an experienced, confident and personable administrator for the above role. The ideal candidate will need to have the following key skills:
Confident and have the ability to work alone
Proficient in using Rio
Good IT skills, such as good at Excel
Good at communicating both in writing and verbally with team members, professionals from other teams and patients
Able to deal with patients who are emotionally vulnerable/distressed compassionately and appropriately
Organised
Use own initiatives and be proactive
Main duties of the job
The post holder will be part of a wider team of administrators responsible for providing a full range of administrative support to multidisciplinary community mental health services across three London boroughs. They will support the team to ensure that the service runs effectively and efficiently and that referrers, service users and their families/carers experience a responsive and friendly service. This includes supervising reception staff, depending on the particular team location.
The post holder is required to deliver and maintain a range of administrative procedures that enhance the collection and recording of patient information and service performance data to meet service objectives and deadlines
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential
- 5 GCSE including Maths & English (Grade C or above) or equivalent (AF)
- NVQ 2 or RSA 2 in admin or customer care (or equivalent experience)
- ECDL or CLAiT Level 2 or equivalent experience (AF)
Desirable
- NVQ 3 or RSA 3 in admin or customer care (or equivalent experience
Experience
Essential
- Demonstrable previous administrative experience in a customer care environment
- Experience of working effectively with a large team across various sites
- Experience dealing with the public and/or professionals face to face and on the phone/virtually
Desirable
- Experience of working as an administrator in a healthcare setting (or similar environment
- Experience of working in a Mental Health setting
- Experience of using RiO and/or System 1 (electronic patient record systems)
- Experience of inputting / maintaining other types of databases
- Experience of using MS PowerPoint
Knowledge & Skills
Essential
- Highly competent user of Microsoft Office software - Word, Excel, Outlook and Teams; and internet
- Good verbal/written skills, including the ability to compose letters and emails e.g. letter templates
- Fast and accurate audio and copy typing skills - 30 words per minute minimum
- Good organisation and time management skills, prioritising to meet deadlines and ability to use own initiative
- Ability to switch tasks at short notice and deal with non-routine enquiries (AF & I)
Desirable
- Ability to develop and implement systems and processes to increase service efficiency
- Diary management skills
- Ability to develop and implement systems and processes to increase service efficiency
- Knowledge of medical and mental health terminology
- Touch typing ability of 45 words per minute
Person Specification
Qualifications
Essential
- 5 GCSE including Maths & English (Grade C or above) or equivalent (AF)
- NVQ 2 or RSA 2 in admin or customer care (or equivalent experience)
- ECDL or CLAiT Level 2 or equivalent experience (AF)
Desirable
- NVQ 3 or RSA 3 in admin or customer care (or equivalent experience
Experience
Essential
- Demonstrable previous administrative experience in a customer care environment
- Experience of working effectively with a large team across various sites
- Experience dealing with the public and/or professionals face to face and on the phone/virtually
Desirable
- Experience of working as an administrator in a healthcare setting (or similar environment
- Experience of working in a Mental Health setting
- Experience of using RiO and/or System 1 (electronic patient record systems)
- Experience of inputting / maintaining other types of databases
- Experience of using MS PowerPoint
Knowledge & Skills
Essential
- Highly competent user of Microsoft Office software - Word, Excel, Outlook and Teams; and internet
- Good verbal/written skills, including the ability to compose letters and emails e.g. letter templates
- Fast and accurate audio and copy typing skills - 30 words per minute minimum
- Good organisation and time management skills, prioritising to meet deadlines and ability to use own initiative
- Ability to switch tasks at short notice and deal with non-routine enquiries (AF & I)
Desirable
- Ability to develop and implement systems and processes to increase service efficiency
- Diary management skills
- Ability to develop and implement systems and processes to increase service efficiency
- Knowledge of medical and mental health terminology
- Touch typing ability of 45 words per minute
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
