Job summary
An exciting opportunity has arisen within West London Forensic Service for the role of Band 4 Team Administrator working within the Low Secure Services.
The ideal candidate will have a full range of administrative skills with the ability to prioritise workload, have a high level of word processing skills, experience of diary management, data collection and minute taking. They must also possess excellent communication skills and have a flexible approach to working.
We are seeking to appoint a confident, organised, proactive and approachable person for the role.
A full range of training opportunities will be offered in order to support professional and personal development.
As well as job satisfaction in return we can offer a good salary, work life options arrangements, the opportunity to join the NHS Pension scheme, a minimum of 27 days' annual leave and a variety of NHS discounts.
Main duties of the job
The Team Administrator will be responsible for the organisation and provision of a full and comprehensive administrative support service to the Practice Development Team and Social Work Lead. They will facilitate and carry out liaison both internal/external with service users and colleagues, support events, assist to maintain correct stock levels and will facilitate and support relevant meetings. They will be part of a busy administration department.
About us
West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.
Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.
We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.
We'rerated good overall by the Care Quality Commission (CQC).
Together, we're committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.
We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.
Job description
Job responsibilities
Further responsibilities are comprehensively outlined on the attached Candidate Pack for this vacancy.
Job description
Job responsibilities
Further responsibilities are comprehensively outlined on the attached Candidate Pack for this vacancy.
Person Specification
Qualifications and Training
Essential
- Good standard of education and evidence of personal development within administration.
Desirable
- RSA, NVQ or equivalent or other management qualification.
- Advanced keyboard skills
Experience
Essential
- Substantial administration experience
- Demonstrated ability to sustain initiative and direction under difficult circumstances.
- Ability to work within and show understanding of equal opportunities.
- Ability to work collaboratively and in partnership with managers and other professionals.
- Use of databases and inputting data onto Excel Spreadsheets
Desirable
- Previous experience within an NHS setting.
- Experience in dealing with mentally ill patients.
Knowledge
Essential
- Proficient in Microsoft Software/ office software
- Proficient in development, implementing and maintaining administrative systems.
- Working with Information Technology and Data Entry systems, together with administrative systems and processes.
- Ability to develop systems and process to achieve good outcomes.
Desirable
- Knowledge of the Mental Health Act 1983 - in respect of detained patients.
- Understanding of mental health issues.
- Understanding of psychiatric terminology.
- Health & Safety, Fire and Security policies and procedures
Personal Qualities
Essential
- Highly developed communication skills including telephone and reception.
- Ability to work and communicate effectively and courteously with MDT teams.
- Ability to work with managers from external agencies.
- Demonstrated ability to develop positive relationships with colleagues.
- Ability to provide and receive sensitive information where there are several barriers to acceptance which need to be overcome using developed interpersonal and communication skills in a potentially hostile or antagonistic atmosphere.
- Ability to work with people and make judgements with regard to effective team building.
- Excellent organisational skills.
- To plan, organise and prioritise the provisions of a comprehensive administrative and secretarial service.
- Able to plan, prioritise and organise own workload.
Person Specification
Qualifications and Training
Essential
- Good standard of education and evidence of personal development within administration.
Desirable
- RSA, NVQ or equivalent or other management qualification.
- Advanced keyboard skills
Experience
Essential
- Substantial administration experience
- Demonstrated ability to sustain initiative and direction under difficult circumstances.
- Ability to work within and show understanding of equal opportunities.
- Ability to work collaboratively and in partnership with managers and other professionals.
- Use of databases and inputting data onto Excel Spreadsheets
Desirable
- Previous experience within an NHS setting.
- Experience in dealing with mentally ill patients.
Knowledge
Essential
- Proficient in Microsoft Software/ office software
- Proficient in development, implementing and maintaining administrative systems.
- Working with Information Technology and Data Entry systems, together with administrative systems and processes.
- Ability to develop systems and process to achieve good outcomes.
Desirable
- Knowledge of the Mental Health Act 1983 - in respect of detained patients.
- Understanding of mental health issues.
- Understanding of psychiatric terminology.
- Health & Safety, Fire and Security policies and procedures
Personal Qualities
Essential
- Highly developed communication skills including telephone and reception.
- Ability to work and communicate effectively and courteously with MDT teams.
- Ability to work with managers from external agencies.
- Demonstrated ability to develop positive relationships with colleagues.
- Ability to provide and receive sensitive information where there are several barriers to acceptance which need to be overcome using developed interpersonal and communication skills in a potentially hostile or antagonistic atmosphere.
- Ability to work with people and make judgements with regard to effective team building.
- Excellent organisational skills.
- To plan, organise and prioritise the provisions of a comprehensive administrative and secretarial service.
- Able to plan, prioritise and organise own workload.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
