Job summary
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Main duties of the job
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
About us
We are looking for a highly organised and compassionate Community Nursing Administrator to oversee the day-to-day delivery of nursing admin across Hounslow Borough and Specialist Services.
You will play a critical role in supporting clinicians, service users, and their families/carers, ensuring seamless service delivery.
Job description
Job responsibilities
In this role, you will: Manage and coordinate administrative tasks for community nursing teams Liaise directly with clinicians to ensure efficient scheduling, communication, and documentation Act as a key point of contact for service users and their families, providing support and answering queries Provide cross-cover to nursing teams across the borough when required to meet service needs The ideal candidate will possess: Strong organisational and multitasking skills Excellent communication and interpersonal abilities A proactive, flexible approach to supporting teams and service users Attention to detail and the ability to work efficiently under pressure
Job description
Job responsibilities
In this role, you will: Manage and coordinate administrative tasks for community nursing teams Liaise directly with clinicians to ensure efficient scheduling, communication, and documentation Act as a key point of contact for service users and their families, providing support and answering queries Provide cross-cover to nursing teams across the borough when required to meet service needs The ideal candidate will possess: Strong organisational and multitasking skills Excellent communication and interpersonal abilities A proactive, flexible approach to supporting teams and service users Attention to detail and the ability to work efficiently under pressure
Person Specification
Qualifications
Essential
- GCSE or equivalent qualifications in English and maths
Desirable
- Formal administration qualification, e.g., Apprenticeship / NVQ 2
- ECDL qualification or similar
Experience
Essential
- Experience in providing dynamic high quality administration support to a range of people/teams
- Experience of inputting to and maintenance of electronic systems
- Experience of working to local policies and procedures
- Excellent planning and organisational skills
Desirable
- Use of NHS IT systems
- Ability to work flexibly towards multiple deadlines
- Experience of supporting the delivery of change
Knowledge
Essential
- Knowledge of processes, systems and structure used to deliver efficient and effective administration support in a large organisation
- Understanding of data protection and confidentiality
- Knowledge of the principles of good customer care
Desirable
- Knowledge of how community nursing services operate
Skills
Essential
- Excellent written and spoken command of the English language
- Ability to work as part of a team, taking responsibility for individual tasks, and providing cover/support to others in the delivery of shared tasks
- Ability to work in a busy role whilst always maintaining professionalism
- Good verbal communication and negotiation skills, particularly in dealing with patients and others contacting the service
- Intermediate skills in the use of the internet and Microsoft Office packages, specifically Word, Excel, PowerPoint and Outlook
- Digitally literate with an understanding of the benefits of optimising digital tools to improve clinical services
- Good organisational and interpersonal skills
- Note and action taking skills
- Ability to collate data and present it as requested
- Ability to work with minimal supervision in the effective management of own time and workload to meet agreed deadlines
- Problem solving skills
- Able to demonstrate forward-thinking approach
- Excellent attention to detail and accuracy
Desirable
- Experience of using NHS digital software such as SystmOne, Datix
Other Requirements
Essential
- Excellent organisational and time management and skills
- Flexible and responsive with a positive approach to change
- Able to effectively work on own and collaboratively with others in a team environment
- Ability to use own initiative
- Commitment to highest standards of customer service
- Understands the need for confidentiality and acts appropriately
- Commitment to a "paperless" office environment in line with NHS targets
- Excellent interpersonal skills with the ability to challenge poor practice, attitudes or compliance with policies relating to use of technology and data security
- A willingness to learn new systems and programmes as they are developed
- Commitment to improving services for staff and patients
- Ability to work flexibly to support staff delivering care
- Able to travel to and work from Trust sites as required
Person Specification
Qualifications
Essential
- GCSE or equivalent qualifications in English and maths
Desirable
- Formal administration qualification, e.g., Apprenticeship / NVQ 2
- ECDL qualification or similar
Experience
Essential
- Experience in providing dynamic high quality administration support to a range of people/teams
- Experience of inputting to and maintenance of electronic systems
- Experience of working to local policies and procedures
- Excellent planning and organisational skills
Desirable
- Use of NHS IT systems
- Ability to work flexibly towards multiple deadlines
- Experience of supporting the delivery of change
Knowledge
Essential
- Knowledge of processes, systems and structure used to deliver efficient and effective administration support in a large organisation
- Understanding of data protection and confidentiality
- Knowledge of the principles of good customer care
Desirable
- Knowledge of how community nursing services operate
Skills
Essential
- Excellent written and spoken command of the English language
- Ability to work as part of a team, taking responsibility for individual tasks, and providing cover/support to others in the delivery of shared tasks
- Ability to work in a busy role whilst always maintaining professionalism
- Good verbal communication and negotiation skills, particularly in dealing with patients and others contacting the service
- Intermediate skills in the use of the internet and Microsoft Office packages, specifically Word, Excel, PowerPoint and Outlook
- Digitally literate with an understanding of the benefits of optimising digital tools to improve clinical services
- Good organisational and interpersonal skills
- Note and action taking skills
- Ability to collate data and present it as requested
- Ability to work with minimal supervision in the effective management of own time and workload to meet agreed deadlines
- Problem solving skills
- Able to demonstrate forward-thinking approach
- Excellent attention to detail and accuracy
Desirable
- Experience of using NHS digital software such as SystmOne, Datix
Other Requirements
Essential
- Excellent organisational and time management and skills
- Flexible and responsive with a positive approach to change
- Able to effectively work on own and collaboratively with others in a team environment
- Ability to use own initiative
- Commitment to highest standards of customer service
- Understands the need for confidentiality and acts appropriately
- Commitment to a "paperless" office environment in line with NHS targets
- Excellent interpersonal skills with the ability to challenge poor practice, attitudes or compliance with policies relating to use of technology and data security
- A willingness to learn new systems and programmes as they are developed
- Commitment to improving services for staff and patients
- Ability to work flexibly to support staff delivering care
- Able to travel to and work from Trust sites as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
