Job summary
This is an interesting and varied position who is looking for a challenging and rewarding role in which finding a balance between team working and utilising initiative is important. Applicants for this Band 4 Team Administrator role will need to be organised, reliable, self-motivated and have prior experience of working in administrative roles, ideally within mental health setting (or similar person-facing roles). Good time management skills and being able to prioritise tasks is essential as is having good attention to detail. You will also need to have the ability to deal sensitively with people who may be distressed. If you are a reliable, outgoing professional who loves interacting with people on all levels and want to play a crucial role in supporting the Healthcare sector and a growing practice, then you are just the type of candidate for this role!
We would like to encourage applicants from a range of diverse backgrounds and experiences.
The post holder will be the administrator for the CAMHS BRIGHTER FUTURES team based at Perceval House and for Specialist Ealing CAMHS based at, Armstrong Way. Whilst the post holder will be managed by the CAMHS Office Manager, based at Armstrong Way and will have strong relationships with the admin team within CAMHS, the day to day working relationships will be with the CAMHS BRIGHTER FUTURES multi-disciplinary team, Tier 2 & Tier 3 admin team and other professionals within Brighter FUTURES team and SPECIALIST EALING CAMHS team.
Main duties of the job
The post holder will provide a comprehensive, efficient and effective service. The post holder is required to use initiative, planning and prioritising of their time to ensure that deadlines are met, providing administrative support, including inputting information onto RIO. The post holder will provide cover and support for colleagues and administration staff during annual leave and sickness absence.
The post holder will be responsible for all administrative tasks within Ealing CAMHS. This will range from minute taking, updating wait lists, organising resources, sending out letters, booking appointments, speaking to parents, answering enquiries from parents, referrers and other professionals.
WHY WORK FOR US:
Great care comes from great teams.We don't want you to just come and work for us, we want you to grow and to have a long and fulfilling career with us where you can achieve your potential.
Working together as one team and one service, we provide the best care possible.
Everyone has a role to play in delivering outstanding care to our service users.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential
- GCSE or Equivalent in English NVQ Level 3 or Equivalent
- Evidence of continuous professional education
Desirable
- RSA III typing or equivalent ECDL or equivalent
Experience
Essential
- Experience of working in a front line environment.
- Commitment to providing a high quality service at all times.
- Strong attention to detail. Professional attitude to work.
- Able to work as part of a team. Administrative experience
Knowledge
Essential
- A commitment to and an understanding of, Trust equality and diversity policy.
- A commitment to and an understanding of, the Trust confidentiality policy.
- Administrative experience Excellent customer service skills.
Desirable
- Knowledge and understanding of issues relating to mental health.
- Previous experience within NHS or Local Authority setting.
Skills
Essential
- Excellent interpersonal skills with the ability to communicate sensitively and effectively, in person and on the telephone.
- Able to work independently and use own initiative.
- Able to prioritise and organise own workload.
- Able to work effectively with senior colleagues across a range of organisations.
- Excellent IT skills and computer literacy, including Microsoft Office (or equivalent), word processing, spread sheets, databases, PowerPoint, Internet and email.
- Advanced Keyboard Skills - Min typing speed 40wpm.
- Audio/Copy Typing Proven record of good personal organisation.
- Data entry experience Filing Diary management
- Minute taking. Reprographic experience (photocopying)
Other Requirements
Essential
- Smart appearance. Reliable.
- Flexible approach to managing workload
- Tact and sensitivity when dealing with people who may be unwell.
Desirable
- Able to commit to providing cover for unplanned periods of absence.
Person Specification
Qualifications
Essential
- GCSE or Equivalent in English NVQ Level 3 or Equivalent
- Evidence of continuous professional education
Desirable
- RSA III typing or equivalent ECDL or equivalent
Experience
Essential
- Experience of working in a front line environment.
- Commitment to providing a high quality service at all times.
- Strong attention to detail. Professional attitude to work.
- Able to work as part of a team. Administrative experience
Knowledge
Essential
- A commitment to and an understanding of, Trust equality and diversity policy.
- A commitment to and an understanding of, the Trust confidentiality policy.
- Administrative experience Excellent customer service skills.
Desirable
- Knowledge and understanding of issues relating to mental health.
- Previous experience within NHS or Local Authority setting.
Skills
Essential
- Excellent interpersonal skills with the ability to communicate sensitively and effectively, in person and on the telephone.
- Able to work independently and use own initiative.
- Able to prioritise and organise own workload.
- Able to work effectively with senior colleagues across a range of organisations.
- Excellent IT skills and computer literacy, including Microsoft Office (or equivalent), word processing, spread sheets, databases, PowerPoint, Internet and email.
- Advanced Keyboard Skills - Min typing speed 40wpm.
- Audio/Copy Typing Proven record of good personal organisation.
- Data entry experience Filing Diary management
- Minute taking. Reprographic experience (photocopying)
Other Requirements
Essential
- Smart appearance. Reliable.
- Flexible approach to managing workload
- Tact and sensitivity when dealing with people who may be unwell.
Desirable
- Able to commit to providing cover for unplanned periods of absence.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
