Patient Flow Coordinator

Job summary

The North West London (NWL) Children and Adolescent Mental Health services (CAMHS) Provider Collaborative (PC) is a formal partnership between West London NHS Trust (Lead Provider) and Central North and West London NHS Foundation Trust (CNWL). We are looking to recruit to Patient Flow Coordinator to coordinate and link with the Patient Flow Service. The scope of the role will initially cover CAMHS T4 inpatient beds, but may also be expanded in the future to include additional specialisms.

The primary responsibility will be to provide high level administrative support throughout the entire process of admitting and discharging CYP. The post holder should be proficient in utilising Office365 applications and other methods of communication, with a readiness and ability to further enhance their proficiency in this area.

Main duties of the job

As a CAMHS PC Patient Flow Coordinator, the post holder will be part of the Bed Management Team within the NWL CAMHS Provider Collaborative, serving as the central hub for all referrals for admissions for inpatient care for Children and Young People (CYP) aged 13 to 18. Their primary responsibility will be to provide high level administrative support throughout the entire process of admitting and discharging CYP. The post holder should be proficient in utilising Office365 applications and other methods of communication, with a readiness and ability to further enhance their proficiency in this area.

The Provider Collaborative is responsible for commissioning CAMHS specialised services which are provided in relatively few hospitals, accessed by comparatively small numbers of children and young people. The Provider Collaborative takes a consistent approach to central planning of specialised services which is delivered locally. It works to raise the standards of care for all patients receiving treatment for rare and specialised conditions, ensuring that patients have equal access to services regardless of their location.

About us

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.

The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.