Job summary
Are you interested in using your administrative skills to support an exciting new pathway that is being developed to improve mental health services for young adults? Keen to use your experience to bring about positive change in the NHS? Look no further...
We are looking to appoint an experienced, reliable and dynamic team administrator to provide organisational, administrative and secretarial support to a small team dedicated to supporting the 16-25 age group. The role will be based in the multidisciplinary Mental Health Integrated Network Team (MINTs) in Hounslow.
This is a new and varied role, and you will play a key role in shaping it in line with the developing Young Adult (16-25) pathway. If you are a multi-tasker with great communication and organisation skills, who enjoys variety and has the ability to work systematically using your own initiative, this could be the job for you!
Main duties of the job
This is a role that requires excellent communication skills, as you will be liaising with a wide range of stakeholders (including service users and their families, as well as colleagues in local child and adolescent mental health services, adult mental health services, Local Authority, as well as voluntary and education settings).
Reporting to the Young Adult Senior Pathway Coordinator, you will provide administrative support to all aspects of the 16-25 pathway, including acting as a first point of contact for queries, processing clinical information (e.g. referrals), and maintaining tracking lists/ databases. You will also ensure that everyone who contacts the team receives excellent customer service and assistance.
Other key tasks will include assisting with the coordination of the Young Adult Partnership Panel, liaising with internal and external partnership agencies to researching and collating information about community services in the borough, and maintaining excellent data quality of patient records.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
QUALIFICATIONS
Essential
- Basic qualifications at GCSE Level (or equivalent) in English and Maths
- I.T. qualifications in Word, Excel or equivalent experience.
- Microsoft Word and Excel
Desirable
EXPERIENCE
Essential
- Secretarial / Administration background
- Data entry experience
- Filing
- Diary management
- Minute taking. Reprographic experience (photocopying)
- Audio Typing
Desirable
- Working in a team.
- Experience of using databases.
- Working in a Mental Health setting.
- Background of administrative experience at senior level
KNOWLEDGE
Essential
- Confidentiality
- Data Protection Act
- A range of secretarial processes / admin procedures
- Knowledge of Health & Safety issues
- Proficient in Microsoft Word and Excel
- Understanding of psychiatric/ medical terminology
SKILLS
Essential
- Excellent communication skills - written and verbal.
- Ability to work autonomously within a team and with other disciplines.
- Audio / copy typing skills
- Accurate data entry
- Ability to work under pressure as part of a team or independently
- Organisational skills
- Good presentation/ standard of work
Desirable
- Database skills (Microsoft Access)
- Advanced Excel skills
- Microsoft PowerPoint
- Trained in the use of RiO, System1 or similar electronic patient record system
OTHER REQUIREMENTS
Essential
- Able to deal with staff, visitors and clients in a courteous and helpful manner
- Ability to work under pressure
- Able to exercise discretion and maintain confidentiality at all times
- A flexible, enthusiastic and mature attitude
- Adaptable to change
- Committed to team/service development and able to promote a positive image of the service
Desirable
- Ability to learn new skills
- Methodical approach to tasks
Person Specification
QUALIFICATIONS
Essential
- Basic qualifications at GCSE Level (or equivalent) in English and Maths
- I.T. qualifications in Word, Excel or equivalent experience.
- Microsoft Word and Excel
Desirable
EXPERIENCE
Essential
- Secretarial / Administration background
- Data entry experience
- Filing
- Diary management
- Minute taking. Reprographic experience (photocopying)
- Audio Typing
Desirable
- Working in a team.
- Experience of using databases.
- Working in a Mental Health setting.
- Background of administrative experience at senior level
KNOWLEDGE
Essential
- Confidentiality
- Data Protection Act
- A range of secretarial processes / admin procedures
- Knowledge of Health & Safety issues
- Proficient in Microsoft Word and Excel
- Understanding of psychiatric/ medical terminology
SKILLS
Essential
- Excellent communication skills - written and verbal.
- Ability to work autonomously within a team and with other disciplines.
- Audio / copy typing skills
- Accurate data entry
- Ability to work under pressure as part of a team or independently
- Organisational skills
- Good presentation/ standard of work
Desirable
- Database skills (Microsoft Access)
- Advanced Excel skills
- Microsoft PowerPoint
- Trained in the use of RiO, System1 or similar electronic patient record system
OTHER REQUIREMENTS
Essential
- Able to deal with staff, visitors and clients in a courteous and helpful manner
- Ability to work under pressure
- Able to exercise discretion and maintain confidentiality at all times
- A flexible, enthusiastic and mature attitude
- Adaptable to change
- Committed to team/service development and able to promote a positive image of the service
Desirable
- Ability to learn new skills
- Methodical approach to tasks
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
